Jennifer M Glasheen

Appleton,WI

Summary

Dynamic Document Imaging Manager with a proven track record at Heartland Business Systems, enhancing patient care through effective imaging protocols and staff training. Skilled in vendor relationship management and critical thinking, I foster collaboration and streamline operations, achieving significant improvements in department productivity and staff retention.

2016 Integrated Imaging was acquired by Heartland Business Systems, there are no gaps in my employment. A total of Years in this position is 26, 1999-2025

Overview

years of professional experience

Work History

Document Imaging Manger

Heartland Business Systems

06.2016 - 07.2025

Developed strong relationships with vendors and suppliers, negotiating favorable contracts for equipment purchases and service agreements.
Increased staff retention by fostering a supportive work environment that encouraged professional growth and development.
Maintained strict adherence to safety guidelines, ensuring a safe working environment for both staff and patients.
Fostered a culture of collaboration among imaging staff, physicians, and other clinicians, facilitating effective interdisciplinary communication and enhancing overall patient care outcomes.

Document Imaging ManGer

Integrated Imaging

06.1999 - 06.2016

Improved patient satisfaction by implementing efficient imaging protocols and streamlining appointment scheduling.
Enhanced department productivity by coordinating staff training on updated technology and best practices.
Coordinated cross-departmental efforts to integrate new technologies into existing workflows successfully, improving overall patient care delivery systems.
Developed comprehensive policies and procedures manual to standardize operations across all imaging modalities within the department.

Education

Appleton West High School

Appleton, WI

Skills

Critical thinking capacity
HIPAA compliance
Staff training and development
Patient care coordination
Quality assurance protocols
Budgeting and financial management
Process improvement strategies
Conflict resolution techniques
Performance metrics analysis
Vendor relationship management
Clinical decision support
Interdepartmental collaboration
Workflow optimization techniques
Imaging equipment maintenance
Cross-functional team leadership
Staff management
Administrative leadership
Scheduling coordination
Staff scheduling
Workflow optimization
Schedule coordination
Budget administration
Type equipment expertise
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking

Multitasking Abilities
Reliability
Critical thinking
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Relationship building
Employee supervision
Team building
HIPAA guidelines
Task prioritization
Self motivation
Interpersonal skills
Conflict resolution
Problem identification
Professionalism
Employee recruitment and hiring
Quality control
Schedule management
Multidisciplinary team collaboration
Employee work scheduling
Staff supervision
Time management abilities
Continuous improvement
Written communication
Quality assurance
Personnel management

Timeline