Jennifer Miller
Washington
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Paragon Infusion Services
08.2023 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Oversaw new business development to generate sales leads for specialty infusion medications, identify key players in infusion referral processes, and build patient census for newly opened local infusion centers and home care infusion team.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution and timely prior authorization approvals for specialty infusion medications.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in individual insurance plans, reimbursement and distribution processes, and prior authorization requirements.
Hospital-Community Liaison
Mercy Hospital- South
01.2021 - 12.2023
- Strengthened community partnerships by organizing and attending collaborative events.
- Facilitated open lines of communication between the organization and the community, fostering strong relationships.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Developed and implemented strategies to address patient/family concerns, resulting in increased trust and satisfaction.
- Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
Registered Nurse/ Clinical Liaison/ Clinical Educator
Crossroads Hospice and Palliative Care
09.2017 - 12.2019
- Multifaceted role responsible for integrating Patient Care and Public Relation teams to improve client satisfaction and establish new working relationships within the St.Louis Healthcare Community
- Responsible for identifying potential referral sources and maintaining current partnerships by utilizing clinical expertise/ experience to educate and support Healthcare Professionals/ Community resources/ and potential customers on company brand/mission/ and services.
Registered Nurse/ RN Case Manager
United Healthcare- Optum Hospice and Palliative Care
09.2013 - 03.2016
- RN Case Manager role responsible for establishing and implementing plans of care for each assigned client and assisting with navigation throughout the healthcare system as well as managing/coordinating collaboration of multiple service providers attending to each case.
Education
Bachelors of Science in Nursing, (RN, BSN) -
Goldfarb School of Nursing at Barnes-Jewish College
St. Louis, MissouriSkills
- Healthcare Industry Knowledge
- Patient Eligibility Requirements
- Insurance Coverage Verification
- Patient Evaluation
- Interdisciplinary Collaboration
- Lead prospecting
- Business Development
- Client Relationship Management
- Account Servicing
- Converting leads
Certification
- Registered Nurse
Timeline
Account Manager
Paragon Infusion Services
08.2023 - Current
Hospital-Community Liaison
Mercy Hospital- South
01.2021 - 12.2023
Registered Nurse/ Clinical Liaison/ Clinical Educator
Crossroads Hospice and Palliative Care
09.2017 - 12.2019
Registered Nurse/ RN Case Manager
United Healthcare- Optum Hospice and Palliative Care
09.2013 - 03.2016
Bachelors of Science in Nursing, (RN, BSN) -
Goldfarb School of Nursing at Barnes-Jewish College
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