Stepan Yeritsyan
Glendale,US
Summary
Results-driven professional with strong management skills and a proven ability to thrive in fast-paced environments. Known for critical and creative thinking, effectively supports teams in achieving goals. Experienced in engaging diverse personalities and delivering impactful presentations.
Overview
10
10
years of professional experience
Work History
Account Manager
Health Net
Woodland Hills, California
10.2024 - Current
- Managed provider accounts, delivering tailored health plan solutions that addressed specific client needs.
- Coordinated regular check-ins, enhancing provider engagement and fostering long-term relationships.
- Analyzed clinic needs and recommended appropriate services and products.
- Conducted presentations to educate clinics on health plan options.
- Managed operations of 48 clinics across Los Angeles region.
- Reviewed and analyzed provider data, ensuring compliance with regulatory requirements and improving data integrity.
- Coordinated with internal teams to resolve discrepancies in provider information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Manager and Consultant
Los Angeles Helicopters
Los Angeles, US
06.2023 - 09.2024
- Led recruitment, hiring, and training of new pilots while monitoring and evaluating performance.
- Advocated for operational changes leading to cost savings and improved profit margins.
- Managed and fulfilled client requests promptly to enhance satisfaction.
- Facilitated client arrivals by managing check-in procedures efficiently.
- Worked with the Federal Agency of Aviation to ensure safety and keeping the aircraft up to date.
- Entrusted with handling confidential and sensitive situations in a professional capacity.
- Partnered with influencers to develop and implement creative marketing strategies.
- Oversaw opening and closing procedures for facilities, ensuring security and readiness.
Supply Chain Manager
US48 Express
Burbank, US
05.2021 - 04.2023
- Set inventory goals, product stock levels, and risk management objectives while overseeing techniques to maximize inventory.
- Developed planning strategies to align supply chain operations with demand and optimize distribution.
- Streamlined supply chain processes by strengthening planning procedures, organizing schedules, and maintaining accurate records.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Negotiated prices and terms with suppliers, vendors or freight forwarders.
- Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Analyzed information about supplier performance or procurement program success.
- Conferred with clergy to select music for church services.
Home Health Patient Coordinator, Marketing
On Time Health Care, Inc
Glendale, US
06.2016 - 05.2021
- Reviewed patient charts and other medical records to ensure home health admission and support is medically necessary.
- Trained the LVNs and RNs on medical documentation and the use of the EHR.
- During regulatory audits, prepared and quality checked all patient medical information and other audit deliverables.
- Reconciled payments and outstanding medical claims with health insurance companies.
- Collaborated with QI manager and medical director monthly to review patient documentation accuracy, financial statements, and outstanding accounts.
- Monthly visits to hospitals to identify new patients with chronic conditions in need of home health services.
Truck Dispatcher
Golden Claw Tranz Inc
Sunland, US
04.2020 - 04.2021
- Created and managed schedules, dispatching drivers efficiently to various sites across US.
- Dispatched drivers to meet daily delivery needs for company customers.
- Oversaw scheduled routes, ensuring optimal coverage and timely deliveries by drivers.
- Checked paperwork before dispatching crew members to ensure accuracy in operations.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Provided critical updates to personnel regarding accidents and weather conditions to maintain safety.
- Effectively resolved complaints by working closely with customers.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Responded to customer messages in regards to delivery issues.
- Provided customers contacting call center with exceptional service and support.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
Education
GED - Business Management with Communication Major
Glendale Community College
Glendale, CA01-2018
High School -
Herbert Hoover High School
Glendale, CA01-2014
Skills
- Client onboarding
- Account oversight
- Client engagement
- Project management
- Strategic planning
- Project scheduling
- Healthcare industry knowledge
- Customer relationship management
- CRM systems
- Billing management
- Regulatory compliance
- Microsoft Office
- Microsoft Excel
- Critical thinker
- Problem resolution
- Communication
- Team training
- Strong improvising ability
- Marketing
Languages
Bilingual in English and Armenian
Timeline
Account Manager
Health Net
10.2024 - Current
Manager and Consultant
Los Angeles Helicopters
06.2023 - 09.2024
Supply Chain Manager
US48 Express
05.2021 - 04.2023
Truck Dispatcher
Golden Claw Tranz Inc
04.2020 - 04.2021
Home Health Patient Coordinator, Marketing
On Time Health Care, Inc
06.2016 - 05.2021
GED - Business Management with Communication Major
Glendale Community College
High School -
Herbert Hoover High School