Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER MIRANDA

Baldwin Park,CA

Summary

Experienced Auto Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 6 years of experience and willingness to take on any challenge.

Overview

18
18
years of professional experience

Work History

Claims Specialist II

Mercury Insurance
06.2017 - 07.2023
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Conducted full claim investigations and reported updates and legal actions.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.

Executive Director

Home Instead Senior Care
03.2005 - 02.2017
  • Recruited and hired key leadership positions to strengthen management team.
  • Maintained and developed job descriptions, onboarding handbooks drafted and implemented policies and training programs for over 100 employee's.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Liaison for insurance, facilities, non-profits and community service program Be A Santa To A Senior.
  • Educated employees on company policy and kept employee handbook current.
  • Verified and processed billing, payroll and accounts receivables for clients and caregivers.


Education

Bachelor of Science - Human Services

University of Phoenix
Ontario, CA

High School Diploma -

Fontana High School
Fontana, CA

Skills

  • Accident Investigations
  • Documentation Review
  • Settlement Determinations
  • Coverage Assessments
  • Claim Amount Calculations
  • Customer Service
  • Client Interviews
  • Attention to Detail
  • Financial Transactions
  • Document Control
  • Microsoft Outlook, Word, Excel and Powerpoint

Timeline

Claims Specialist II

Mercury Insurance
06.2017 - 07.2023

Executive Director

Home Instead Senior Care
03.2005 - 02.2017

Bachelor of Science - Human Services

University of Phoenix

High School Diploma -

Fontana High School

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JENNIFER MIRANDA