JENNIFER MIRANDA
Baldwin Park,CA
Summary
Experienced Auto Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 6 years of experience and willingness to take on any challenge.
Overview
18
18
years of professional experience
Work History
Claims Specialist II
Mercury Insurance
555 W Imperial Hwy, Brea, CA 92821
06.2017 - 07.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
Executive Director
Home Instead Senior Care
9213 Archibald Ave, Rancho Cucamonga, CA 91730
03.2005 - 02.2017
- Recruited and hired key leadership positions to strengthen management team.
- Maintained and developed job descriptions, onboarding handbooks drafted and implemented policies and training programs for over 100 employee's.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Liaison for insurance, facilities, non-profits and community service program Be A Santa To A Senior.
- Educated employees on company policy and kept employee handbook current.
- Verified and processed billing, payroll and accounts receivables for clients and caregivers.
Education
Bachelor of Science - Human Services
University of Phoenix
Ontario, CAHigh School Diploma -
Fontana High School
Fontana, CASkills
- Accident Investigations
- Documentation Review
- Settlement Determinations
- Coverage Assessments
- Claim Amount Calculations
- Customer Service
- Client Interviews
- Attention to Detail
- Financial Transactions
- Document Control
- Microsoft Outlook, Word, Excel and Powerpoint
Timeline
Claims Specialist II
Mercury Insurance
06.2017 - 07.2023
Executive Director
Home Instead Senior Care
03.2005 - 02.2017
Bachelor of Science - Human Services
University of Phoenix
High School Diploma -
Fontana High School