Jennifer Miranda
Clifton,NJ
Summary
Motivated professional offering proficiency in accounting, data entry and customer service combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
26
26
years of professional experience
Work History
Customer Service Representative III
Maximus
New York, NY
03.2023 - 09.2023
- Managed over 50 customer calls per day and handled customer inquiries and suggestions courteously and professionally.
- Processed new applications for health care coverage
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers and handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
TeleSales- Contract Work
Sitel
Remote
09.2022 - 12.2022
- Worked on UnitedHealthCare 2023 campaign during AEP- annual enrollment period
- Created new leads and updated existing members information in Salesforce
- Transferred inbound calls to proper department as necessary
- Recommended and enrolled clients into best Medicare Advantage or Prescription Drug plans based on customer's needs and wants
- Verified and updated doctors and prescription medications into customer account
- Listened attentively and showed empathy with customers to ensure positive outcome
Bookkeeper
Paris Film Production & Studio
Long Island City
09.1999 - 01.2000
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Accounting Bookkeeper
City Machine & Fabrication
The Bronx, NY
02.1999 - 07.1999
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
Accounts Payable Specialist
Club Quarters
New York, NY
04.1997 - 05.1998
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Education
Accounting
Queens College of The City University of New York
Flushing, NYAccounting
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Accounting Software Systems
- Bill Payment and Recordkeeping
- Collections and Invoice Processing
- Excellent Customer Service Provided
- Outbound and Inbound Calls using Avaya and Genesys
- Scripted calls
- High-Volume Environments
- Written and Oral Communications
- Eligibility Determinations
- Good Listening Skills
Languages
Spanish
Licenses
Licensed Life and Health Insurance Agent in the State of New Jersey(Resident)- September 2022
Timeline
Customer Service Representative III
Maximus
03.2023 - 09.2023
TeleSales- Contract Work
Sitel
09.2022 - 12.2022
Bookkeeper
Paris Film Production & Studio
09.1999 - 01.2000
Accounting Bookkeeper
City Machine & Fabrication
02.1999 - 07.1999
Accounts Payable Specialist
Club Quarters
04.1997 - 05.1998
Accounting
Queens College of The City University of New York
Accounting
LaGuardia Community College of The City University of New York