Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisset Marquez del Arbol

Cutler Bay,FL

Summary

Committed to ensuring customer satisfaction through exceptional service and support, utilizing best practices, and exploring solutions to meet customer needs. As a dedicated professional in customer service and accounting, I possess knowledge of service delivery and have demonstrated multitasking abilities. Devoted to cultivating professional relationships to enhance profitability and drive business results, I am a collaborative leader who works to foster an engaged and empowering work culture. I have established strengths in building and sustaining relationships with diverse stakeholders in dynamic, fast-paced settings. My skill set includes robust analytical, communication, and teamwork skills, as well as a proven ability to adapt swiftly to new environments. I am enthusiastic about contributing to team success and advancing professional skills. I approach challenges with a positive attitude and a commitment to continuous learning and growth. I am an organized and dependable candidate with a track record of managing multiple priorities and a positive outlook. I am prepared to shoulder additional responsibilities to fulfill team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cubalse
08.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled approximately 15 escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Accountant- Financial

Cultural Assets Fund FCBC
11.2010 - 07.2020
  • Handled day-to-day accounting processes to drive financial accuracy for the entire 365 calendar year.
  • Reconciliation accounts and review expense data, net worth, and assets.
  • Prepared billing statements and invoices and sent them to customers.
  • Used advanced software to prepare documents, reports, and presentations.
  • Effectively managed cash flow, ensuring timely fulfillment of all company liabilities and prudent investment of surplus funds.
  • Diminishing outstanding debts by analyzing accounts for issues.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
  • Maintained up-to-date knowledge of professional accounting standards to manage financial recordkeeping on a monthly basis.

Education

Bachelor of Accountancy and Finances -

University of Havana
Cuba
05.2010

Skills

  • Documentation and Reports and Recordkeeping
  • Bank Reconciliation
  • Accounting Software Systems
  • Invoice balancing
  • Data Collection, Analysis
  • Customer Relations
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Scheduling
  • Product Knowledge
  • Order Processing
  • Team Development
  • Problem-solving abilities

Certification

  • Certified in Sales, 11/01/10, Agrinfor of Cuba
  • Certified in Marketing, 12/01/10, Agrinfor of Cuba
  • Negotiation techniques, 05/01/11, National Association of Economists and Accountants of Cuba

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Customer Service Representative

Cubalse
08.2020 - 06.2022

Accountant- Financial

Cultural Assets Fund FCBC
11.2010 - 07.2020

Bachelor of Accountancy and Finances -

University of Havana
Lisset Marquez del Arbol