Jennifer Mirville
Suffern
Summary
Governance and Control People Manager with 10 years of experience in Risk / Issue Management, Regulatory Compliance Testing, and Operations Risk Management control testing. Proven ability to lead enterprise-level testing initiatives, develop and implement quality control programs, and ensure compliance with regulatory requirements. Strong background in analyzing defects, identifying issues, and collaborating with stakeholders to drive process improvements.
Overview
16
16
years of professional experience
Work History
Manager II, Governance & Control (US)
TD Bank
Remote
06.2021 - Current
- Manager of the Operations Risk Management Control Testing Team, with the objective of evaluating, analyzing, and testing core processes and key controls for CCUL, CDPP, Deposit Ops, Payment Ops, and other business areas.
- Partnered with the Process Owner, Line of Business, Compliance, Risk Officer, and Control Partners to identify potential issues and find accurate solutions.
- Manage competing priorities in a high-volume environment while ensuring that testing and additional tasks are completed on time.
- Build synergies with the 1BQC, AMCB, and COE teams to understand the new 1b testing methodology, and assist with the creation of internal procedures and standards.
Quality Assurance Analyst III
TD Bank
Remote
02.2016 - 05.2021
- Ensures adherence to set quality standards.
- Leads and executes projects to attain company and/or department objectives, which may require directing the work of others.
- Identifies opportunities for process improvements to advance service quality and/or streamline functions.
- Creates test scripts, reports, and documents, and makes updates as needed.
- Participates in special projects and performs additional duties as assigned.
- Keeps staff informed of any procedural changes or enhancements, and provides support to department leadership in performing trend analysis, information gathering, performance feedback, and related activities.
Quality Assurance Analyst II
TD Bank
Mahwah
02.2011 - 01.2016
- Review documentation to understand regulatory testing requirements, test environments, and objectives.
- Identify test data needs and work with the business line to ensure proper data is being used for validation.
- Develop and maintain relationships with compliance.
- Raise outstanding issues to the business lines.
Research Representative
TD Bank
Mahwah
02.2009 - 01.2011
- Researches more complex issues prior to resolution with Customers.
Checks contract and specific account terms, communicates with
account management, merchant services, account system vendor
and other internal and external personnel to obtain information.
Skills
- Proficient knowledge in Microsoft Excel, Outlook, Argus Data Queries, and the Merlin application
- Ten years of experience in Governance and Control, Risk/Issue Management, and Regulatory Compliance
- Strong qualities include attention to detail and time management
- Advance leadership skills, able to lead, plan, execute, and evaluate project activities
- Excellent written and verbal communication
- Ability to adhere to deadlines and manage in a high-pressure environment
Timeline
Manager II, Governance & Control (US)
TD Bank
06.2021 - Current
Quality Assurance Analyst III
TD Bank
02.2016 - 05.2021
Quality Assurance Analyst II
TD Bank
02.2011 - 01.2016
Research Representative
TD Bank
02.2009 - 01.2011