Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Molina

Downey,CA

Summary

Retail leader with a proven track record, driving sales growth and team development. Expert in coaching and data-driven decision making, I led departments to significant annual sales increases while fostering a culture of exceptional customer service. Committed to achieving results through effective communication and strategic performance metrics.

Overview

12
12
years of professional experience

Work History

Women Shoes Manager

Nordstrom
Cerritos
11.2022 - Current
  • Analyzes sales data and shifts in fashion trends to anticipate product and client needs.
  • Train and coach a sales team of 26 to build loyal business and increase repeat business by 10%.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Led the department to a 5.2% increase year over year, resulting in $10.5 million in annual sales, and reduced shrinkage by 2%.
  • Managing the third largest volume in the region and tenth in the company.

Women/Men shoe Manager

Nordstrom
Del Amo
12.2019 - 10.2022
  • Excelled in organizing and optimizing two different departments and a sales team of 20.
  • Trained, hired, and developed a team to provide the best customer service (3 All-Stars and 3 Pacesetters leading the store in sales).
  • Reviewed customer feedback to determine which shoe styles and sizes were popular, and worked with vendors to ensure stock levels met demand.
  • Quarterly department winner six times, for beating regional and company results.
  • Developed and strategized personal goals for the development of the whole team, leading to a 40% revenue increase.

Men's Casual-Designer dresswear/Kidsworld Manager

Nordstrom
Santa Monica
08.2017 - 11.2019
  • Trained and developed teams to maximize sales by teaching the 2-2-2 method, consisting of follow-up outreach after 2 days, additional item suggestions 2 weeks after the sale, and outreach appointments 2 months after.
  • Utilized sell-through reporting to track seasonal and continuative collection performance.
  • Worked closely and collaborated with wholesale managers and reps from top brands, such as Topman, Salvatore Ferragamo, Amiri, and Fear of God.
  • Led the departments to a 6.2% increase over the previous year, resulting in $5.7 million in annual sales.
  • Won cash call monthly recognition eight times.
  • Led a team of 16 employees, ensuring high productivity and excellent customer service.

1st Assistant Women Shoe Manager

Nordstrom
Del Amo
06.2015 - 08.2017
  • Assisted the department manager with hiring, training, and team development.
  • Owned stockroom organization, item replenishment communication with merchandise regional.
  • Mentored and managed the performances and daily duties of three other co-assistant managers.
  • Resolved customer inquiries promptly while providing excellent customer service.
  • Assisted in the preparation of financial statements and reports for management review.

Assistant Department Manager of Designer shoes

Nordstrom
Santa Anita
04.2013 - 06.2015
  • Assisted Department manager analyze sales data and shifts in fashion trends to increase relevant stock and sales
  • Trained the sales team to drive the reservation system and personal book to secure future collection sales, and communicated future product outreach.
  • Organized and led designer events in-store.
  • Analyzed data to identify areas for process improvement within the department.
  • Participated in strategic planning initiatives related to the growth of the business.
  • Evaluated job applications from potential candidates and conducted interviews when needed.

Education

B.A. - International Global Studies, Spanish

University of California, Santa Barbara
06.2012

Skills

  • Retail Management
  • People Development
  • Effective communication
  • Team building
  • Adaptability
  • Visual merchandising
  • Bilingual (Spanish and English)
  • Data-driven decision-making
  • Proficient in Microsoft Suite (ie, Office, Excel, PowerPoint
  • Customer relationship management (CRM)
  • Financial management
  • Sales analysis

Timeline

Women Shoes Manager

Nordstrom
11.2022 - Current

Women/Men shoe Manager

Nordstrom
12.2019 - 10.2022

Men's Casual-Designer dresswear/Kidsworld Manager

Nordstrom
08.2017 - 11.2019

1st Assistant Women Shoe Manager

Nordstrom
06.2015 - 08.2017

Assistant Department Manager of Designer shoes

Nordstrom
04.2013 - 06.2015

B.A. - International Global Studies, Spanish

University of California, Santa Barbara

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