Jennifer Moncada
Norridge,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, optimizing processes, and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Agent
America Central Corp. AVIANCA HOLDINGS
07.2021 - 09.2024
- Maintained accurate records of all flight operations activities, ensuring easy access to essential information for future reference and auditing purposes.
- Provided exceptional customer service during irregular operations, offering assistance to affected passengers with professionalism and empathy.
- Upheld company reputation for excellence by strictly adhering to standard operating procedures at all times during daily duties.
- Expedited passenger boarding processes through effective communication with gate agents while maintaining a focus on accuracy and security protocols.
- Guaranteed optimal aircraft weight distribution by precisely calculating load sheets for each flight, ensuring safety and fuel efficiency.
- Developed strong working relationships with crew members, fostering a sense of teamwork and mutual respect to facilitate smooth operations.
- Coordinated efficient gate changes, keeping relevant parties informed to minimize confusion among passengers and staff members alike.
Office Manager
Greg Kesabyan State Farm Insurance
02.2016 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Passenger Service Agent
LATAM Airlines
10.2019 - 05.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
Teller Operations Specialist
Bank of America
07.2006 - 07.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted managers in monitoring key performance indicators, identifying areas for improvement within daily operations.
- Contributed to branch success with exceptional cross-selling of bank products and services.
- Managed high-volume transactions with precision, ensuring accuracy and timely completion.
- Safeguarded bank assets through strict adherence to security protocols during daily operations.
- Reduced transaction errors by maintaining accurate records and performing regular audits.
- Maintained compliance with bank regulations, regularly updating knowledge on industry standards.
- Exceeded sales targets by actively promoting banking products that aligned with customer needs.
- Streamlined teller operations by implementing effective cash management procedures.
Loan Processor
Goodyear Mortgage
02.2004 - 06.2006
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Set up and completed loan submission packages.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
Education
GED -
Glendale Community College
Glendale, CAUniversity of Phoenix
Tempe, AZSkills
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Security Regulations
Operational Efficiency
Scheduling Coordination
Process Documentation
Reliability
Excellent Communication
Adaptability and Flexibility
Active Listening
Team Leadership
Certification
- Property and Casualty License - CA Department of Insurance.
Timeline
Operations Agent
America Central Corp. AVIANCA HOLDINGS
07.2021 - 09.2024
Passenger Service Agent
LATAM Airlines
10.2019 - 05.2020
Office Manager
Greg Kesabyan State Farm Insurance
02.2016 - 03.2023
Teller Operations Specialist
Bank of America
07.2006 - 07.2015
Loan Processor
Goodyear Mortgage
02.2004 - 06.2006
- Property and Casualty License - CA Department of Insurance.
GED -
Glendale Community College
University of Phoenix
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