Jennifer Montoya
Frisco,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Goodfellas Wood Oven Pizza. Proven ability to enhance guest satisfaction through personalized service and effective upselling techniques. Adept at cash handling and maintaining a clean dining environment, ensuring a memorable experience for all patrons.
Overview
8
8
years of professional experience
Work History
Server
Goodfellas Wood Oven Pizza
The Colony, TX
11.2022 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported training of new staff by demonstrating best practices in service standards.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server
Mi Cocina
Frisco Tx
08.2022 - 10.2022
- Learned menu items and daily specials to provide informed recommendations to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Busser / Server
Sophia’s TexMex
Little Elm
06.2017 - 09.2017
- Assisted servers by clearing and setting tables efficiently.
- Maintained cleanliness of dining area, ensuring a pleasant guest experience.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to changing priorities in fast-paced environment.
- Engaged with guests to ensure satisfaction and address any concerns.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma
Reedy Highschool
Frisco, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Goodfellas Wood Oven Pizza
11.2022 - 04.2025
Server
Mi Cocina
08.2022 - 10.2022
Busser / Server
Sophia’s TexMex
06.2017 - 09.2017
High School Diploma
Reedy Highschool