Jennifer Mooney
Spofford,NH
Summary
Dynamic Account Specialist with a proven track record at United Natural Foods, excelling in customer relationship development and account administration. Recognized for enhancing client satisfaction through effective problem resolution and efficient communication. Proficient in Microsoft Office and Excel, leveraging analytical skills to provide actionable insights for improved performance.
Overview
2026
2026
years of professional experience
Work History
Account Specialist
United Natural Foods, UNFI
- Achieved high levels of client satisfaction through timely resolution of deliveries or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Used excel and microsoft to keep accurate records pertaining to inventory and account notes.
Sr. Account Specialist
United Natural Foods, UNFI
09.2016 - Current
- Performed routine assessments of account performance, adapting strategies as needed for goal achievement.
- Enhanced internal communication workflows between departments and account teams for efficiency.
- Ensured product/service delivery timelines by collaborating closely with key internal stakeholders.
- Analyzed financial data trends, equipping senior leadership with actionable insights for decision-making.
Customer Service Representative
United Natural Foods, UNFI
07.2007 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enter orders daily for Whole Foods and Natural Customers
Education
High School Diploma -
Keene High School
Keene NH06-1998
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Efficient in excel
Timeline
Sr. Account Specialist
United Natural Foods, UNFI
09.2016 - Current
Customer Service Representative
United Natural Foods, UNFI
07.2007 - 09.2013
Account Specialist
United Natural Foods, UNFI
High School Diploma -
Keene High School
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