Jennifer Morales
Nashville,Tennessee
Summary
Highly motivated and organized individual with over six years of experience in the hospitality industry. Additional experience in retail. I am interested in furthering my services experience through a position that offers regular opportunities to strengthen relationship with clients. I am a team player, good at communicating with other colleagues. i am also bilingual, i can speak Spanish. I am seeking to maintain a full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving.
Overview
7
7
years of professional experience
Work History
Sales Associate
Coach Outlet
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server Assistant
Joe Muer Seafood
07.2023 - 11.2023
- Greeted customers warmly to provide exceptional customer service.
- Kept tables net and maintenance throughout courses.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Server Assistant
E3 Chophouse
03.2020 - 07.2023
- Attended daily pre-shift meetings to learn about special, 86 items and reservation flow.
- Attended monthly food and beverage tastings, furthering menu knowledge.
- Performed coffee service, making various espresso based beverages as well as hot tea for guest throughout their visit.
- Answered customer questions about food and beverage items and assisted with menu selections.
Server Assistant
The Palm
06.2017 - 03.2020
- Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork - based work environment.
- Present menu and promotional material, while suggesting specific food and beverages to guest.
- Monitored guest progress as they ate, clearing courses and helping servers time order fires.
Education
High School Diploma -
John Overton High School
Nashville, TN05.2016
Skills
- Excellent Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Cash Handling Accuracy
- Merchandising knowledge
- Upselling
- Strategic Thinker
Additional Information
Extracurricular: Thrift Smart, 4890 Nolensville Pk. Nashville, TN 37211 - Volunteer Experience | January 2023- June 2023
Reference
Michael Tornio | General Manager
E3 Chophouse , The Palm - Nashville, Joe Muer
(615) 491-6020
Chris Nicholson | Assistant General Manager
E3 Chophouse
(828) 399-9915
Catherine Ragusano | Sales Manager
Coach Outlet
(208) 972-1203
Timeline
Sales Associate
Coach Outlet
12.2023 - Current
Server Assistant
Joe Muer Seafood
07.2023 - 11.2023
Server Assistant
E3 Chophouse
03.2020 - 07.2023
Server Assistant
The Palm
06.2017 - 03.2020
High School Diploma -
John Overton High School
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