Jennifer Morales
Alton,IL
Summary
Dynamic Customer Service Specialist with a proven track record at R.F. Technologies, Inc., adept in handling escalated customer issues, ensuring satisfaction and loyalty. Excelled in communication and customer relationship management, significantly enhancing customer care. Skilled in order processing and payment systems, consistently adapted to new policies, contributing to team efficiency.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
R.F. Technologies, Inc.
02.2006 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support including bank deposits and AR tasks for the accounting team.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
No Degree - Mathematics Education
Florissant Valley Community College
Florissant, MOHigh School Diploma -
Rosary High School
St Louis, MO05-1998
Skills
- Good communication skills
- Excellent written and oral communication
- Customer service
- Telephone etiquette
- Customer relationship management
- Price quotes
- Customer order management
- Account management
- Data entry
- Microsoft outlook
- Product knowledge
- Order processing
- Payment processing
Timeline
Customer Service Specialist
R.F. Technologies, Inc.
02.2006 - Current
No Degree - Mathematics Education
Florissant Valley Community College
High School Diploma -
Rosary High School
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