Jennifer Morales
Hawthorne,NJ
Summary
Detail-oriented Banking Operations Professional with over 5 years of experience in financial services. Proven expertise in Branch Operations, BSA/AML compliance, and risk mitigation. Specialized in maintaining high levels of documentation accuracy and streamlining operational workflows. Seeking to transition into a Back-Office Operations, Loan Processing, or Compliance Analyst role to leverage technical banking knowledge and administrative precision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo bank
Hawthorne, NJ
10.2025 - 01.2026
- Manage complex account openings and loan applications, ensuring 100% adherence to federal compliance and internal risk management protocols.
- Act as a subject matter expert for banking products, translating corporate policy into actionable branch procedures.
- Maintain meticulous digital and physical records to ensure "audit-ready" status at all times.
Branch Coordinator
Wells Fargo bank
Hawthorne, NJ
05.2024 - 10.2025
- Primary Back-Office Liaison: Managed daily operational workflow, including staff scheduling and administrative task prioritization.
- Coordinated with corporate compliance teams to ensure all branch documentation met strict regulatory requirements.
- Resolved high-level operational discrepancies and handled sensitive client data with total confidentiality.
SR. BMAS
Visions Federal Credit Union
Ridgewood, NJ
06.2022 - 05.2023
- Executed backend loan application processing and account maintenance with zero discrepancies.
- Led daily vault and cash drawer balancing, consistently achieving perfect audits.
- Utilized conflict resolution skills to manage escalated operational issues, ensuring alignment with credit union policies.
Teller
Wells Fargo bank
Wayne, NJ
08.2019 - 10.2021
- Performed dual-control cash operations for vaults and safes, adhering to strict BSA/AML reporting standards (CTRs/SARs).
- Managed ATM replenishment and balancing, identifying and resolving technical or transactional errors.
- Maintained 100% accuracy in processing cash, check, and mortgage transactions.
Teacher Assistant
Apple Montessori School
Kinnelon, NJ
05.2017 - 07.2018
- Focused on Recordkeeping and Family Communication.
Certified Medical Assistant/Patient Care Technician
Care Point Health- Christ Hospital
Woodland Park, NJ
12.2015 - 07.2016
- Focused on Data Entry, Insurance Verification, and Patient Scheduling.
Education
Diploma - Certified Medical Assistant
HoHoKus School East Wick College
Hackensack, NJ01.2012
High School Diploma - undefined
Passaic County Technical Institute
Wayne, NJ01.2011
Skills
- Operations: Deposit Operations, Daily Reconciliation, ACH/Wire Transfer Support, Vault Management
- Compliance: BSA/AML Awareness, KYC (Know Your Customer), SARs/CTRs, Risk Assessment
- Administration: Notary Public, Loan Documentation, Recordkeeping, Multi-line Phone Management
- Tech Skills: Microsoft Office Suite, Medi-Tech, E-Clinic, Financial Core Banking Systems
Certification
Certified Notary Public
LANGUAGES
English
Spanish
Timeline
Personal Banker
Wells Fargo bank
10.2025 - 01.2026
Branch Coordinator
Wells Fargo bank
05.2024 - 10.2025
SR. BMAS
Visions Federal Credit Union
06.2022 - 05.2023
Teller
Wells Fargo bank
08.2019 - 10.2021
Teacher Assistant
Apple Montessori School
05.2017 - 07.2018
Certified Medical Assistant/Patient Care Technician
Care Point Health- Christ Hospital
12.2015 - 07.2016
High School Diploma - undefined
Passaic County Technical Institute
Diploma - Certified Medical Assistant
HoHoKus School East Wick College