Michelle Grande
KeyBank National Association
Norwich,CT
9
years of professional experience
Well-rounded individual with strong communication and problem-solving skills. Experienced in customer service, sales, handling inquiries, resolving complaints, and building client relationships. Excels at multitasking in fast-paced environments. Seeking to contribute excellent service skills in an entry-level role.
Work History
Personal Banker
3 Years 2 Months- Quickly rose to different roles in the company after starting as a Float Teller.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted and advised customers on using online and mobile banking systems.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Executed wire transfers of funds in compliance with banking best practices.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
Lead Bartender
5 Years- Managed cash and bar revenue during special promotions
- Managed inventory, restocked supplies and placed supply orders
- Oversaw cash and bar revenue during special promotions to ensure financial accuracy
- Built and maintained relationships with regular patrons to encourage repeat business and exceptional customer satisfaction
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Orchestrated numerous private parties, business meetings and formal engagements.
Education
High School Diploma
- Introduction To Microsoft Excel
- Introduction To Microsoft Power Point
- Introduction To Microsoft Word
Skills
NMLS Certified
Notary Public
Financial Advising
Customer Service
Sales Expertise
Regulatory Compliance
Cash vault audit
Loan application support
Wire transfer processing
Issue resolution
Bank Secrecy Act compliance
Anti-money laundering procedures
Safe deposit operations
Deposit product knowledge
Timeline
Personal Banker
KeyBank National Association
2022.01 - 2025.03Read More
Lead Bartender
Comix Roadhouse
2016.01 - 2021.01Read More
Three Rivers Community College
from Introduction To Microsoft Word
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Three Rivers Community College
from Introduction To Microsoft Power Point
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Three Rivers Community College
from Introduction To Microsoft Excel
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Palmer High School
High School Diploma
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