Joyce Bishop
Falmouth,KY
Summary
Accomplished Head Teller at Heritage Bank, adept in branch operations and fostering customer relationships, ensured transaction accuracy and operational efficiency, leading to a discrepancy-free cash management record. Excelled in staff training, enhancing team performance and customer satisfaction through proactive service and adherence to security protocols. Demonstrated exceptional cash handling expertise and a positive attitude, significantly contributing to the bank's success.
Overview
16
16
years of professional experience
Work History
Head Teller
Heritage Bank
Falmouth, KY
06.2005 - 06.2021
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Mentored junior tellers, fostering professional development and growth within the team.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Investigated and promptly resolved issues with patron accounts.
Education
Diploma - General
Pendleton Memorial High School
Falmouth, KY05.1977
Skills
- Branch operations
- Organization and Planning
- Operational Efficiency
- Security Procedures
- Staff Training and Development
- Financial product knowledge
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
- Teller Support
- Quality Control
- Consumer Banking
- Cash Drawer Balancing
- Notary Services
- Workflow Optimization
- Banking Software Proficiency
- Policy Adherence
- Currency Exchange
- Safe Deposit Box Management
- Wire Transfer Processing
- Know-your-customer principles
- Auditing transactions
- ATM servicing
- Bank secrecy act knowledge
- Anti-Money Laundering regulations
- Night drop processing
- Positive Attitude
- Customer Service
- Cash counting
- Trustworthy and Honest
- Vault Security
- Decision-Making
- Team Collaboration and Leadership
- Problem Resolution
- Relationship Building
- Cash Handling Accuracy
Timeline
Head Teller
Heritage Bank
06.2005 - 06.2021
Diploma - General
Pendleton Memorial High School