Jennifer Morales
Wade & Walt Rentals
DEVINE,TX
2
Languages
10
years of professional experience
Bilingual and reliable customer advocate with expertise in collections and sales. Known for effective teamwork and collaboration, contributing to improved customer experiences and operational efficiency.
Work History
Sales Associate and Collections Clerk
2 Years 2 Months- Assisted customers in selecting furniture, enhancing experience and satisfaction.
- Executed daily inventory management tasks, ensuring optimal stock levels and availability.
- Processed rental agreements and transactions accurately, maintaining compliance with company policies.
- Provided product knowledge to customers, facilitating informed decision-making and boosting sales.
Collections Agent
1 Year 8 Months- Managed inbound and outbound calls to recover overdue accounts efficiently.
- Negotiated payment arrangements with customers, fostering positive relationships.
- Utilized collections software to track account statuses and streamline workflows.
- Analyzed customer payment histories to identify trends and improve collection strategies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Collections Agent
4 Years 4 Months- Resolved disputes by collaborating with customers and internal departments effectively.
- Trained new team members on compliance regulations and best practices in collections.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Developed reports on collection activities to provide insights for management decision-making.
- Implemented process improvements that enhanced overall recovery rates and efficiency.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Goal oriented
Verbal/written communication
Inventory tracking
Order processing
Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate and Collections Clerk
Wade & Walt Rentals
08.2024 - CurrentRead More
Collections Agent
Citibank
11.2022 - 07.2024Read More
Collections Agent
Conn's Home Plus
09.2016 - 01.2021Read More
L.W. Fox Technical HS
High School Diploma
Read More