Jennifer Moreno
Tyler,TX
Summary
Leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Brookshire Grocery Company
Tyler, TX
02.2021 - 12.2023
- Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
- Managed store operations and staff to promote high level of engagement and customer satisfaction.
- Ensured adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience store wide.
- Increased employee retention through effective training.
Assistant Customer Experience Manager
Brookshire Grocery Company
Tyler, Tx
11.2020 - 02.2021
- Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
- Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks.
Office Manager
Brookshire Grocery Company
Tyler, TX
06.2018 - 11.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Office Cashier
Brookshire Grocery Company
Tyler, Tx
05.2016 - 06.2018
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Maintained accurate cash drawer through diligent counting and organization of currency.
- Collaborated with team members to maintain a clean and organized workspace, promoting productivity.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
Cashier
Brookshire Grocery Company
Tyler, Tx
09.2015 - 05.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Applied Science - Radiology Technology
Tyler Junior College
Tyler, TX12.2026
High School Diploma -
Robert E Lee High School
Tyler, TX05.2015
Skills
- Adaptability and flexibility
- Effective communication
- Team leadership
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
Brookshire Grocery Company
02.2021 - 12.2023
Assistant Customer Experience Manager
Brookshire Grocery Company
11.2020 - 02.2021
Office Manager
Brookshire Grocery Company
06.2018 - 11.2020
Office Cashier
Brookshire Grocery Company
05.2016 - 06.2018
Cashier
Brookshire Grocery Company
09.2015 - 05.2016
Associate of Applied Science - Radiology Technology
Tyler Junior College
High School Diploma -
Robert E Lee High School