Jennifer Moreno
Dallas,TX
Summary
Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
39
39
years of professional experience
Work History
Salesperson
Nordstrom
Dallas, United States
11.2012 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Airline Customer Service Agent
America West Airlines
Phoenix, AZ
10.1987 - 11.1998
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Texas Tech University
Lubbock, TXSkills
- Cross-selling products and services
- Account servicing
- Network development
- Lead prospecting
- Client Service
- Customer Relations
- Interpersonal communication skills
- Relationship building
2 time All-Star Nordstrom
Managers from all departments vote quarterly for the best performer in the store.
Timeline
Salesperson
Nordstrom
11.2012 - Current
Airline Customer Service Agent
America West Airlines
10.1987 - 11.1998
Texas Tech University