Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Belonging AmbassadorStore ManagerStore ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Louisville, KY
Open to relocation: No
Hi, I’m
Jennifer Morris
Retail Store Manager
Louisville,KY
Work Preference
Summary
Accomplished store manager with significant experience in retail management. Demonstrated ability to develop talent and foster teamwork, leading to consistent achievement of sales goals and enhanced customer experiences. Dedicated to promoting a positive workplace culture and driving operational success.
Overview
16
years of professional experience
Work History
TalbotsLouisvillle, KY
Belonging Ambassador
08.2020 - Current
Job overview
- Collaborated with leadership to develop and implement diversity initiatives and policies, fostering an inclusive workplace culture.
- Led diversity and inclusion training programs, enhancing awareness and engagement across multiple departments.
- Provided training sessions for managers and employees, emphasizing the critical role of diversity and inclusion in organizational success.
TalbotsLouisville, KY
Store Manager
11.2014 - Current
Job overview
- Managed daily store operations and employee performance for a leading retail brand.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Implemented strategies that elevated customer satisfaction scores above 90% and enhanced brand loyalty through styling events and personal shopping appointments.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. i.e. Credit & Loyalty programs and concierge services.
- Implemented visual merchandising strategies to enhance product displays and customer experience.
- Oversaw inventory management processes to ensure product availability and accuracy while identifying opportunities to prevent shrink.
- Led team meetings to communicate goals and promote a positive work environment.
- Hired and trained enthusiastic employees, fostering talent development and maintaining high retention rates and internal promotions.
- Collaborated with executive partners to lead district workgroups in selling culture, customer experience, and new company initiatives. Providing reports and feedback to executive teams.
Coldwater CreekLouisvillle, KY
Store Manager
04.2010 - 08.2014
Job overview
- Oversaw daily operations to enhance store standards and improve customer experience.
- Designed and implemented visual displays that engaged customers and highlighted new collections.
- Cultivated positive work environment through effective communication and teamwork.
Education
Jefferson Community and Technical CollegeLouisville, KY
Some College (No Degree) from Interior Design
Skills
- Sales management
- Inventory management
- Retail analytics
- Visual merchandising
- Customer service
- Talent development
- Team collaboration
- Resourcefulness
- Motivation
- Outgoing personality
- Inclusion training facilitation
- Diversity policy development
- Inclusive leadership
Accomplishments
- Recruited and promoted 2 successful new managers within one year. I have been recognized for my additional internal promotions and high employee retention rate.
- Managed a store that exceeded company goals and expectations in 2023 and 2024 by 5%.
- Supervised teams of 20-50 staff members.
- Collaborated with team of executives and district directors in the development and training of Belonging initiatives that aligned with our core values.
- Achieved increased sales through development and training in our concierge services. Personal shopping appointment goals achieved during key promotional events and increasing customer show rate above 90%.
Timeline
Belonging Ambassador
Talbots
08.2020 - Current
Store Manager
Talbots
11.2014 - Current
Store Manager
Coldwater Creek
04.2010 - 08.2014
Jefferson Community and Technical College
Some College (No Degree) from Interior Design