Jennifer Mount
Sicklerville,NJ
Summary
As an extremely outgoing and sociable individual, possessing strong customer service skills, guest/customer satisfaction is my top priority and one of my real joys on the job. Proactive at work and always eager to learn new things. Confident as part of a team or on my own. A strong work ethic, good communication and organizational skills are a must for me in the workplace. My work experience is multifaceted as I have had the opportunity to work in various environments. This I believe, has been beneficial in helping me become the well rounded employee I am today.
Overview
9
9
years of professional experience
Work History
Retail Sales Lead
Banana Republic
Blackwood , NJ
11.2022 - Current
- Customer service
- Opening/closing responsibilities
- Loyalty Champion, employee performance evaluations, incentives for top performers, weekly district meetings
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
- Managed a team of sales associates, ensuring high levels of customer service and sales performance
CSR
Saint Francis Veterinary Center of Turnersville
Turnersville, NJ
02.2022 - 07.2022
- All front desk responsibilities; phone calls, appointments, billing/payments, triage patients (phone or walk ins), sending/receiving records, handling customer concerns/questions
- Involved in community outreach program to support local shelters
- Left job due to hospital closing permanently
Customer Service Representative
Natural Health Store
Laurel Springs, NJ
05.2021 - 01.2022
- Customer Service
- Register responsibilities
- Opening/closing of the store duties
Front of House Manager
Chick-fil-A
Marlton/Deptford , NJ
04.2017 - 03.2020
- Customer service
- Marketing director/FOH manager
- Opening/closing responsibilities
- Training new hires
- Catering
Visual Stylist
J Crew
Blackwood/Marlton/Bergen , NJ
07.2015 - 04.2017
- Part of the team that originally opened the Blackwood outlet location
- Intensive week long monthly visits with corporate to design the layout book for J Crew nationwide
- Visuals...monthly windows, mannequins, store layout and roll out of new product line
Education
Associate of Arts - Liberal Arts
Camden County College
Bachelor of Arts - Art Education
Rowan University
Timeline
Retail Sales Lead
Banana Republic
11.2022 - Current
CSR
Saint Francis Veterinary Center of Turnersville
02.2022 - 07.2022
Customer Service Representative
Natural Health Store
05.2021 - 01.2022
Front of House Manager
Chick-fil-A
04.2017 - 03.2020
Visual Stylist
J Crew
07.2015 - 04.2017
Associate of Arts - Liberal Arts
Camden County College
Bachelor of Arts - Art Education
Rowan University