Adriana Kirk
Frederica,DE
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
5
5
years of professional experience
Work History
Retail Sales Lead
Aerie By American Eagle
02.2023 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed efficient cash register operations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Shift Leader
Dunkin' Donuts
08.2020 - 05.2023
- Developed effective improvement plans in alignment with goals and specifications.
- Completed cash and credit card transactions accurately using POS software.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Front of House Team Leader
Chick-fil-A
12.2018 - 08.2020
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
No Degree - Diagnostic Medical Sonography
Delaware Technical And Community College - Owens
Georgetown, DE05.2026
High School Diploma -
Cape Henlopen High School
Lewes, DE06.2021
Skills
- Cash Handling
- Driven Work Ethic
- Exceeding Customer Expectations
- Customer Engagement
- Team Cooperation
- Honest and Dependable
- Team Leadership
- Friendly and Helpful
- Store Organization
- Goal-Driven
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
Timeline
Retail Sales Lead
Aerie By American Eagle
02.2023 - Current
Shift Leader
Dunkin' Donuts
08.2020 - 05.2023
Front of House Team Leader
Chick-fil-A
12.2018 - 08.2020
No Degree - Diagnostic Medical Sonography
Delaware Technical And Community College - Owens
High School Diploma -
Cape Henlopen High School
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