Owen Rokes
Los Gatos,CA
Summary
Proven leader at Tilly's World Of Jeans And Tops, adept in customer service and cash handling, significantly enhancing customer satisfaction and minimizing shrinkage. Excelled in sales coaching and problem-solving, ensuring efficient team performance and positive customer engagement. Skilled in active listening, contributed to a safe, enjoyable environment at Saratoga Springs Day Camp.
Overview
2
2
years of professional experience
Work History
Retail Sales Lead
Tilly's World Of Jeans And Tops
10.2023 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Implemented loss prevention strategies to minimize shrinkage and safeguard store profits.
- Assisted in hiring process, interviewing potential candidates and identifying top performers for the sales team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Summer Camp Counselor
Saratoga Springs Day Camp
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Administered first aid quickly to provide health and safety to campers.
Sales Associate
Los Gatos Ace Hardware
03.2025 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Business Administration
West Valley College
Saratoga, CA05.2025
Skills
Driven Work Ethic
Customer Service
Cash Handling
Store Opening and Closing
Cash Register Operation
Display Maintenance
Sales Coaching
Shrink Reduction
Problem-Solving
Customer Assistance
Active Listening
Positive Customer Engagement
Accomplishments
- Earned the rank of Eagle Scout in BSA, which involves planning and leading a project that helps the community.
Timeline
Sales Associate
Los Gatos Ace Hardware
03.2025 - Current
Retail Sales Lead
Tilly's World Of Jeans And Tops
10.2023 - Current
Summer Camp Counselor
Saratoga Springs Day Camp
06.2023 - 08.2023
No Degree - Business Administration
West Valley College
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