Jennifer Mueller
Burleson
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive sales upward. Track record of fostering productive work environments and achieving set goals.
Overview
3
3
years of professional experience
Work History
Manager
OG Smoke Shop
Arlington, TX
01.2023 - Current
- Conducted performance evaluations to identify areas for employee growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed compliance with all current tobacco sale regulations.
Mixer
Crumbl Cookies
Grand Prairie, TX
06.2022 - 02.2023
- Reduced cross-contamination risks by diligently following sanitation protocols when cleaning mixing equipment.
- Checked incoming orders and organized new stock.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
CUSTOMER SERVICE REPRESENTATIVE
ServiceLink National Flood
ARLINGTON, TX
10.2021 - 03.2022
- At ServiceLink, the CS department handles changes needing to be made to Flood determinations on different properties around the U.S
- Those services can include: New orders being put in, answering questions from insurance companies/mortgage companies, correcting an address on an order, what forms need to be sent over to us, and general questions about whether or not their home may require flood insurance
- Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
Education
HIGH SCHOOL DIPLOMA -
Arlington High School
ARLINGTON, TX05.2020
Skills
- Call center procedures
- Account updating
- Data entry
- Customer service
- Cash handling
- Loss prevention
- Decision-making
- Staff management
- Shift scheduling
Timeline
Manager
OG Smoke Shop
01.2023 - Current
Mixer
Crumbl Cookies
06.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
ServiceLink National Flood
10.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Arlington High School
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