Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Waitress

Jennifer Mulder

Chicago,IL

Summary

Dependable experienced waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

9
9
years of professional experience

Work History

Waitress

Apollo Diner
Melbourne, Florida
01.2021 - 01.2022
  • Followed the CDC guidelines and employee policies regarding COVID-19 protocols to ensure the protection of customers and staff.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared specialty desserts for customers for special occasions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Waitress/Bartender

CC Grove
Willow Springs, IL
08.2018 - 03.2020
  • Verified patrons' identification to validate age requirements for alcohol purchase and consumption.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assist customers with dietary restrictions and food allergies to order appropriate meals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cleaned bar and work area, and stocked bar with alcohol, mixers, garnishes, and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands.
  • Experience with several POS systems to cash out customer checks and complete order transactions.

Waitress

Pat's Pub
Berwyn, IL
02.2016 - 08.2018
  • Pre-bused, bused, reset tables and swept and mobbed floors, ensuring that customer enjoyed an pleasant hygienic dining experience.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected patrons food and drink orders; entered order into POS system; confirmed order with kitchen to ensure correct order.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Completed shift side work; cut fruit, rolled silverware, restocked waitress stations, swept and mopped dining room floor, checked bathrooms and wiped down and sanitized surfaces.

Waitress/Bartender

At The Office Sports Bar And Grill
4901 Cal Sag Rd, IL
05.2012 - 10.2015
  • Greeted new customers, discussed specials, and took food and drink orders.
  • Assisted host/hostess in greeting and seating customers, answered phone to take reservations and to-go orders.
  • Lead an 11-member waitress and bar staff, and trained all new hires.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Trained staff members on use of POS system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Associate of Science - Hospitality Management

City Colleges of Chicago-Malcolm X College
Chicago, IL
04.2006

High School Diploma -

Buffalo Grove High School
Buffalo Grove, IL
05.2000

Skills

  • Point of Sale Systems
  • Illinois BASSET Certified, ServSafe Certified and TIPS certified
  • Organized team player with exceptional people skills and attention to detail
  • Highly Reliable
  • Hard-working
  • Plating and Presentation
  • Adaptable Team Player
  • Verbal and Written Communication
  • Problem Solving
  • Multitasking
  • Relationship Building
  • Conflict and Complaint Resolution
  • Dining area maintenance
  • Bill computation
  • Upselling techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waitress

Apollo Diner
01.2021 - 01.2022

Waitress/Bartender

CC Grove
08.2018 - 03.2020

Waitress

Pat's Pub
02.2016 - 08.2018

Waitress/Bartender

At The Office Sports Bar And Grill
05.2012 - 10.2015

Associate of Science - Hospitality Management

City Colleges of Chicago-Malcolm X College

High School Diploma -

Buffalo Grove High School

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Jennifer Mulder