Summary
Work History
Education
Skills
Timeline
SalesAssociate

Jennifer Mullins

Demotte,Indiana

Summary

Dynamic and results-driven professional with extensive experience, excelling in customer service and conflict resolution. Proven ability to enhance store profitability through effective merchandising and team collaboration. Skilled in cash handling and maintaining high standards of customer satisfaction, fostering loyalty and repeat business. I'm excellent with numbers, with some additional accounting courses. I have worked in multiple industries requiring HIPPA and OSHA knowledge. I started early as a Hair and skin Specialist in salons retaining a lot of my training. I have also worked with troubled/mentally unstable kids and young adults learning how to think and act quickly under intense pressure or dangerous situations

Work History

Sales Associate

Dollar General Store
DeMotte, IN
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Organized merchandise displays to optimize product visibility and accessibility.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Maintained inventory levels through regular stock checks and timely replenishment.

Assistant Store Manager

Dollar General Store
DeMotte, IN
  • Trained and mentored new staff on operational procedures and company policies.
  • Executed inventory control processes to ensure product availability and minimize stock discrepancies.
  • Assisted in managing daily store operations and maintaining high customer service standards.
  • Monitored sales performance and implemented strategies to enhance store profitability.
  • Ensured compliance with safety regulations and loss prevention protocols within the store environment.
  • Collaborated with management on merchandising strategies to improve product displays and customer engagement.
  • Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Housekeeper

Aperion Care
DeMotte, IN
  • Maintained cleanliness and organization of resident rooms and common areas.
  • Utilized appropriate cleaning agents and equipment to ensure safety and efficiency.
  • Collaborated with healthcare staff to address specific resident needs promptly.
  • Conducted routine inspections to identify maintenance issues and report them accordingly.
  • Implemented time-saving techniques to enhance overall productivity during shifts.
  • Ensured compliance with infection control standards within facility environment.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Kitchen Staff Member

Aperion Care
DeMotte, IN
  • Assisted in meal preparation and assembly for residents, ensuring adherence to dietary guidelines.
  • Maintained cleanliness and organization of kitchen areas, complying with health and safety regulations.
  • Operated kitchen equipment safely, including ovens, grills, and dishwashers, following operational protocols.
  • Collaborated with team members to streamline food service processes and enhance efficiency during peak hours.
  • Supported inventory management by tracking supplies and notifying supervisors of low stock levels.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Unloaded food deliveries and stored items in proper locations for easy access.

Residential Youth Worker

Tc Harris Academy
Lafayette, IN
  • Supported youth in daily activities, fostering a safe and engaging environment.
  • Assisted in implementing individualized care plans to address specific needs of residents.
  • Participated in conflict resolution strategies, promoting positive interactions among residents.
  • Monitored behavior and provided feedback to ensure adherence to program guidelines.
  • Conducted regular assessments of youth progress, adjusting interventions as needed for effectiveness.
  • Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
  • Assisted residents with daily living activities, promoting self-sufficiency and independence.
  • Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
  • Developed strong relationships with residents, fostering trust and open communication to address personal issues.

Residential Youth Worker

Whites Residential
Wheatfield, IN
  • Supported youth in daily activities, fostering a safe and engaging environment.
  • Assisted in implementing individualized care plans to address specific needs of residents.
  • Participated in conflict resolution strategies, promoting positive interactions among residents.
  • Monitored behavior and provided feedback to ensure adherence to program guidelines.
  • Collaborated with multidisciplinary teams to enhance service delivery and support outcomes.
  • Conducted regular assessments of youth progress, adjusting interventions as needed for effectiveness.
  • Facilitated group discussions, encouraging open communication and personal growth among participants.
  • Documented incidents and progress reports accurately, ensuring compliance with regulatory standards.
  • Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
  • Assisted residents with daily living activities, promoting self-sufficiency and independence.
  • Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
  • Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
  • Developed strong relationships with residents, fostering trust and open communication to address personal issues.
  • Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
  • Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
  • Organized recreational outings for residents, encouraging positive social engagement within their local community.
  • Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
  • Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
  • Implemented behavior modification techniques, resulting in improved resident interactions and reduced conflicts.

Sales Associate

Family Express Corp.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Organized merchandise displays to optimize product visibility and accessibility.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Maintained inventory levels through regular stock checks and timely replenishment.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Lake Central High School
Saint John, IN
2002

Skills

Customer service

Teamwork and collaboration

Time management

Problem-solving skills

Listening skills

Multi-tasking strength

Excellent people skills

Reliable and punctual

Exceptional customer service

Cash handling

Flexible schedule

Client service

Conflict resolution

Store opening and closing

Product sales

Customer needs assessment

Upselling

Product promotions

Positive and professional

Reading comprehension skills

Financial records oversight

Timeline

Sales Associate

Dollar General Store

Assistant Store Manager

Dollar General Store

Housekeeper

Aperion Care

Kitchen Staff Member

Aperion Care

Residential Youth Worker

Tc Harris Academy

Residential Youth Worker

Whites Residential

Sales Associate

Family Express Corp.

High School Diploma -

Lake Central High School

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Jennifer Mullins