Jennifer Myers

• Processed billing statements, ensuring accuracy and compliance with company policies.
• Receive EOBs from insurance companies and enter into patients charts.
• Review denied claims, make appropriate changes and send replacement claim.
• Enter payments from patients by phone, fax and online.
• In charge of past due balances that would go to collections.

Check-in/Check-out

• Retrieve insurance information from patient and enter into chart, verify status.
• Collect any copays.
• Schedule all follow up and testing appointments ordered by physician.
• Create orders for testing and send to facility.
• Trained new members.

• Maintain the physicians schedule with keeping rotation of rounding at hospitals.
• Keeping track of PTO time and making sure adding to system.
• Building schedules into system with all office, hospital and testing times.
• Create schedule in words to upload onto website for physicians to reference at anytime.
• Make any adjustments to their schedule as they needed, give lists of patients needed to be rescheduled.

Check-out Team Member

• Schedule patients follow up and testing ordered by physician.
• Call patient with any recall appointments.
• Preparing orders for patient testing and faxing to appropriate facilities.
• Trained new members.

Precertification

• Excepting all tasks for patient testing and obtain authorization from insurance companies.
• Send appropriate documentation to insurance companies for review.
• Send messages to physicians about denied tests if further is action required.
• Inform hospitals of authorization numbers to add to orders.

• Trained new servers/hostess in menu knowledge and customer service standards.
• Worked all departments in the front of the house.