Jennifer Naraine
Rock Hill,South Carolina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Front Desk Officer
Marksman Security
07.2022 - Current
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed over 50 calls per day.
Front Desk Officer
Allied Universal Security Services
06.2018 - 05.2022
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Manages over 30 customer calls per day.
Mailroom Assistant
TMG/ MassMutual/ MetLife
12.2015 - 05.2018
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Cultivated positive relationships with vendors to deliver
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Distributed mail on foot to residences and businesses, delivering to approximately 15,000 customers per shift.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Updated and maintained mailing lists and customer records.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with strong work ethic.
Education
GED -
Mid-Manhattan Learning Center
Manhattan, NY06.2008
Skills
- Loss Prevention Goals Monitoring
- Report Preparation
- Complaint Management
- Interviewing and Hiring
- Office Supplies and Inventory
- Problem-Solving Skills
- Microsoft Office
- Delivery Handling
- Telephone Etiquette
Timeline
Front Desk Officer
Marksman Security
07.2022 - Current
Front Desk Officer
Allied Universal Security Services
06.2018 - 05.2022
Mailroom Assistant
TMG/ MassMutual/ MetLife
12.2015 - 05.2018
GED -
Mid-Manhattan Learning Center
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