Jennifer Neary
Dorchester,MA
Summary
Professional hospitality leader with significant experience in front-of-house and back-of-house operations, known for exceptional customer service and team collaboration. Proven ability to seamlessly adapt to changing needs while focusing on achieving results. Skilled in staff management, conflict resolution, and enhancing guest experiences with warm and professional demeanor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FOH Lead Supervisor
Compass Group USA
Boston, MA
07.2024 - Current
- Supervised front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock for seamless service delivery.
- Scheduled staff shifts to optimize coverage during peak hours while adhering to labor guidelines.
- Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
Cashier
Restaurant Associates @ Harvard University
Cambridge, MA
11.2023 - 07.2024
- Operated cash register and processed transactions accurately and efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on procedures and best practices.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Starbucks
Dorchester, MA
10.2022 - 11.2023
- Prepared high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Operated espresso machines, grinders, and blenders to produce a variety of drinks efficiently.
Supervisor
Sodexo USA @ Suffolk University
Boston, MA
11.2011 - 05.2021
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Monitored inventory levels, coordinating with suppliers to ensure timely restocking.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Graduate Certificate - Baking And Pastry Arts
Connecticut Culinary Institute
Hartford11-2009
High School Diploma -
Nashua High North
Nashua06-2008
Skills
- Food safety
- Exceptional communication
- Team management
- Cash handling proficiency
- Employee scheduling
- Guest relations
Certification
- ServSafe Certified
Timeline
FOH Lead Supervisor
Compass Group USA
07.2024 - Current
Cashier
Restaurant Associates @ Harvard University
11.2023 - 07.2024
Barista
Starbucks
10.2022 - 11.2023
Supervisor
Sodexo USA @ Suffolk University
11.2011 - 05.2021
Graduate Certificate - Baking And Pastry Arts
Connecticut Culinary Institute
High School Diploma -
Nashua High North