Jennifer Neilson
Anaheim,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Waitress/Cocktail Server
Gulfstream Aerospace
Newport Beach, CA
10.2021 - Current
- Advised customers on a variety of daily specials, beverage choices, and dessert offerings to boost satisfaction levels.
- Effectively communicated wait times and specials to manage guest expectations.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Esthetician
Club Skin Gym
Villa Park, CA
01.2023 - 02.2024
- Performed customized skincare treatments including facials, chemical peels, and microdermabrasion.
- Educate clients on treatment procedures and aftercare.
- Promote and sell medical-grade skincare products, driving service upgrades.
Esthetician
Massage Envy
Anaheim, CA
10.2019 - 04.2021
- Administered customized facials, chemical peels, and microdermabrasion treatments.
- Conducted patient assessments and treatment planning.
- Maintained high standards of sanitation and sterilization in compliance with legal requirements and spa protocols.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Trained new hire Estheticians
- Update daily KPIS/Monthly targets
Education
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA05-2024
Esthetics Certification -
Paul Mitchell School
Costa Mesa, CA06-2019
Associate of Arts - Communications
Rancho Santiago Canyon College
Orange, CA06-2018
Skills
- Guest Relations Management
- Menu Recommendations
- Order Accuracy
- Customer Service
- Safe Food Handling
- Upselling
- Advanced facials specialist
- Sales background
- Care regimen design
Timeline
Esthetician
Club Skin Gym
01.2023 - 02.2024
Waitress/Cocktail Server
Gulfstream Aerospace
10.2021 - Current
Esthetician
Massage Envy
10.2019 - 04.2021
Bachelor of Arts - Communications
California State University - Fullerton
Esthetics Certification -
Paul Mitchell School
Associate of Arts - Communications
Rancho Santiago Canyon College