Jennifer Neloms-Holmes
Nashville,TN
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns. At Davidson Transit Organization and MNPD, excelled in documentation and reporting, alongside superior written and oral communication skills. Achieved significant improvements in customer support processes, demonstrating a strong ability to meet and exceed employer expectations.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Davidson Transit Organization
11.2010 - Current
- Responded to customer requests for products, services, and company information.
- Promoted experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with complaints, complaint follow ups, quick ticket and Access ride eligibility request.
Police Operations Assistant
MNPD
11.2001 - 08.2010
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Answered inquiries by phone and in person
- Contributed to development of operational procedures to improve efficiency and accuracy.
Education
Associate of Science - Health Information Technology
Draughons Junior College
Nashville, TNHigh School Diploma -
Saginaw High School
Saginaw, MI06.1999
Skills
- Customer Service
- Escalation management
- Documentation And Reporting
- Written and oral communication
- Customer Support
- Customer Needs Assessment
- Customer inquiries
- Product and service knowledge
- Complaint resolution
- Customer Correspondence
- Keyboarding
- Customer Satisfaction
- Call Center Customer Service
Timeline
Customer Service Representative
Davidson Transit Organization
11.2010 - Current
Police Operations Assistant
MNPD
11.2001 - 08.2010
Associate of Science - Health Information Technology
Draughons Junior College
High School Diploma -
Saginaw High School
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