Jennifer Nelson

• Restocked, organized and notified manager when low supply for the beverage cart to maintain optimum inventory.
• Greeted guests and inquired into beverage choices.
• Maintained cart cleanliness and sanitation by washing bar equipment.
• Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
• Delivered exceptional guest experiences through attentive service, proactively assessing guests needs and quick response to issues.
• Processed payments for orders and provided customers with change.
• Engaged in suggestive selling and other sales techniques.
• Set up advertising signs and displays on shelves, counters and tables.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Operated POS system to facilitate cash and credit transactions and refunds.

Owned and operated a successful store on Ebay for over 16 years, bringing in over 1.7M in sales, while being a stay at home mom to 4 children.

• Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
• Developed and implemented new strategies and policies to establish long-term business objectives.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Reduced operational costs through strategic cost management initiatives.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Established innovative policies to improve organizational performance and increase customer satisfaction.
• Analyzed customer feedback to identify areas of improvement in online shopping experience.
• Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
• Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.

• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotional managers.
• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark up factors.
• Compile lists describing product or service offerings.
• Coordinate or participate in promotional activities or trade shows, working with developers or productions managers to market products or services.
• Continually maintained and improved company's reputation and positive image in markets served.
• Developed and implemented marketing strategies to use for launches and promotions.
• Researched developing trends to stay updated with new ideas and marketing practices.