Jennifer Nelson
Virginia Beach,VA
Summary
Dynamic Account Executive at Sentara Enterprises with a proven track record in client relationship building and territory management. Expert in CRM software, successfully maintaining the largest territory while fostering long-lasting relationships with key decision-makers. Adept at revenue generation and addressing complex customer needs, ensuring seamless patient discharges and referral processes. Renowned for reliability, communication and follow up.
Overview
15
15
years of professional experience
Work History
Account Executive
Sentara Enterprises
08.2010 - Current
- Manage my accounts and assist with referral source issues and needs.
- Assisted in managing client accounts and addressing customer inquiries.
- Supported sales team by preparing presentations and marketing materials.
- Assist in other territories when there are difficult situations.
- Develop and maintain relationships with referral sources to ensure the flow of referrals even during times of staffing crisis.
- Meet with families to discuss care and expectations at time of discharge.
- Obtain and process referrals.
- Coordinate discharge of patients from skilled facilities with discharge planning and families.
- Assist with hospital needs and issues at time of patient discharges.
- Learned CRM software to track customer interactions and maintain records and am responsible for training sales team on CRM.
- Function as an Ambassador for new hires within our division.
- Successful track record of obtaining signatures on orders with difficult circumstances.
- Successfully Maintain largest territory in the company.
- Established long-lasting relationships with key decision-makers within client organizations.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, Virginia, VA12-1994
Skills
- Client relationship building
- Account management
- Customer service
- Territory management
- Interpersonal skills
- Revenue generation
- Interdepartmental expertise
- Customer relationship management (CRM)
Timeline
Account Executive
Sentara Enterprises
08.2010 - Current
Bachelor of Science - Psychology
Old Dominion University