Jennifer Newton
Medina,NY
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
ARC GLOW
2020.06 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Administrative Manager
DHEC Georgetown Health Department
2022.12 - 2024.08
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Scheduled appointments, answered mufti-lined telephones
Teacher's Assistant
Medina High School
2021.09 - 2022.07
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Maintained safe and organized classroom environment, enabling efficient learning.
- Monitored student progress, providing feedback that contributed to improvement in academic performance.
- Copied, organized and distributed classroom assignments or other paperwork.
Office Manager
Enhanced Communication Solutions
2018.10 - 2020.05
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Medical Receptionist
Lockport Pediatrics
2017.07 - 2018.10
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Social Welfare Examiner
Orleans County Department of Social Services
2006.09 - 2017.03
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Assisted clients in navigating complex application processes, ensuring they received the appropriate benefits in a timely manner.
- Reduced fraud instances through vigilant monitoring of cases and coordinating investigations when necessary.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
- Promoted a culture of continuous improvement within the department by actively participating in staff meetings and professional development opportunities.
- Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
- Enhanced department efficiency with meticulous case management, ensuring accurate records and prompt resolution of issues.
Education
Associate of Applied Science - Nursing
Genesee Community College
Batavia, NY05.1998
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- File Management
- Office Administration
- Clerical Support
- Professional Demeanor
- Service-oriented mindset
Timeline
Administrative Manager
DHEC Georgetown Health Department
2022.12 - 2024.08
Teacher's Assistant
Medina High School
2021.09 - 2022.07
Direct Support Professional
ARC GLOW
2020.06 - Current
Office Manager
Enhanced Communication Solutions
2018.10 - 2020.05
Medical Receptionist
Lockport Pediatrics
2017.07 - 2018.10
Social Welfare Examiner
Orleans County Department of Social Services
2006.09 - 2017.03
Associate of Applied Science - Nursing
Genesee Community College
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