Jennifer Nichols
West Jordan,UT
Summary
Dedicated professional with a proven track record at VASA Fitness and Comprehensive Psychological Services, excelling in customer service and office management. Demonstrates a strong work ethic and exceptional team collaboration skills, significantly enhancing guest satisfaction and operational efficiency. Skilled in handling sensitive information and coordinating care plans, showcasing reliability and a deep understanding of client needs.
Overview
24
24
years of professional experience
Work History
Kidcare Attendant
VASA Fitness
07.2014 - 08.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Utilized strong interpersonal skills to establish rapport with guests.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Streamlined check-in process, reducing wait times and elevating guest satisfaction.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Responsible for a group of children, assisting them in doing Kid Fit, crafts, games, and parties.
- Assisted the Lead supervisor by helping her put together parties, and all the crafts for designated days.
Line Staff
Youth Health Associates
09.2010 - 09.2011
- Collaborated with team members to complete daily tasks swiftly, ensuring on-time order fulfillment.
- Participated in continuous improvement initiatives with fellow team members, implementing new strategies that resulted in increased productivity levels.
- Supported colleagues during peak periods or absences, showcasing adaptability and teamwork skills across multiple responsibilities.
- Trained new hires on company policies, equipment usage, and best practices for efficient workflow management.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked around Multiple Youth Sexual offenders that were in a residential treatment center.
- Transported youth to and from appointments, school, court appts, etc.
- Assisted With Supervisor when youth were taken out of the home on activities.
- Trained in MANDT Training. Training that trained the staff how to take down a person while being attacked. How to do the proper holds on people, and how to get out of holds if grabbed by someone.
Office Manager
Comprehensive Psychological Services
09.2009 - 07.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Assistant Home Supervisor
Youth Health Associates
06.2000 - 11.2008
- Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
- Maintained a clean and safe living environment by enforcing health and safety standards.
- Streamlined communication between residents, families, and staff members, promoting transparency and trust.
- Resolved conflicts among residents and staff members through effective mediation techniques.
- In charge of distributing medication to Youth on a daily basis.
- In charge of Making sure staff was up to date with all of their trainings.
- In charge of all paper work.
- Making sure that Therapists were all up to date on their therapy notes for all of their clients in their client files.
Education
BBA - Early Childhood Education
Brigham Young University - Idaho
Rexburg, ID04.2005
Associate of Arts - Dance
Ricks College
Rexburg, Idaho04.2002
High School Diploma -
Ponderosa High School
Parker, CO06.1999
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
Timeline
Kidcare Attendant
VASA Fitness
07.2014 - 08.2024
Line Staff
Youth Health Associates
09.2010 - 09.2011
Office Manager
Comprehensive Psychological Services
09.2009 - 07.2010
Assistant Home Supervisor
Youth Health Associates
06.2000 - 11.2008
BBA - Early Childhood Education
Brigham Young University - Idaho
Associate of Arts - Dance
Ricks College
High School Diploma -
Ponderosa High School