Jennifer N. Mallory
Rickman,TN
Summary
Casino & Restaurant Hospitality Food & Beverage Professional
Overview
21
21
years of professional experience
Work History
Restaurant Kitchen Manager
Red Lobster
01.2024 - Current
- Driving sales and guest satisfaction
- Creating a FUN safe environment for team members to develop
- Ensuring compliance with all employment policies
- Managing performance of team members, including conducting performance evaluations, training, coaching, and discipline
- Selecting top talent to add to our winning team
- Understanding, and practicing safe food handling procedures while maintaining a clean and safe environment for guest at all times
General Manager
The Shire Bar and Grill
09.2021 - 12.2023
- Opening from the ground up
- Writing menu based on food cost
- Finding venders and coordinating how to purchase and when product will be delivered
- Hiring and training all opening staff Cooks to servers/bartenders
- Made a profit with in the first full five months of opening
Food and Beverage Manager
Seven Clans Casino Hotel and Waterpark
03.2021 - 10.2021
- Responsible for two open outlet Water Park concessions/parties and Snack Shop
- Writing implementing and structuring the menu based on food cost
- Adjusting who and how the casino purchases goods/services
- Managing the daily operations schedules hiring and training
- Setting up the internal/external and on/ off property event and birthday party experiences
- Knowledgeable in F&B Cost and Labor analysis, P&L statements, inventory control and ordering, capital expense budgets, cost transfer of product process, and warehouse of all related F&B items.
- Discussed P&L process and pricing methods with proper teams
Assistant Store Leadership
Kroger Grocery Store
11.2020 - 02.2021
- Finished training and completed all leadership requirements
Training Supervisor
Target Distribution Warehouse
10.2020 - 11.2020
- Warehouse worker and leader
Food & Beverage Multi Outlet Manager
Hollywood Casino Columbus- Penn Gaming
07.2018 - 09.2020
- Manager of Food & Beverage Operations for multiple outlets with sales in excess of $5M annually. During this time I have worked closely with the F&B Director being involved in the management of two outlets and following the methods and practices of Penn Gaming.
- Implementing a new grab and go program for quick and easy food options in our outlet.
- With the Executive Chef changing the menu in two food areas to better suit our guests.
- Growing and advancing the staff to get to a level of staffing to run concessions, a 24 hour venue and another outlet.
- Added more and new sweet treats to the pastry offerings, coffee bar, and ice cream.
Assistant Food & Beverage Operations Manager
Plainridge Park Casino- Penn Gaming
04.2015 - 07.2018
- Completion and distribution of all beer, spirit and wine menus, creating various team member bid schedules, work within and understand our union relationship guidelines regarding attendance, cash handling and the proper processing of paperwork involving our various tier level players, operating our liquor control systems, proper and responsible alcohol service, and the management of our self-serve coffee and soft-drink stations.
- Experienced in team management relating to customer service skills in a union environment working with our ACES program and Human Resource administration for a staff of over 50 team members composed of supervisors, casino floor beverage servers, bartenders and bar backs.
- Proficient in Microsoft applications, Ulti-Pro Team Member Management, Kronos Timekeeping, EZBar liquor control systems, Massachusetts Liquor regulations, Customer Service Standards, TIPS management, and Stratton-Warren Product Management systems.
- Aware of Casino Operational Departments and how they are related working closely with developing relationships with our Warehouse, Purchasing, Finance, Racing, Marketing, Security, Human Resources, Facility Management, Marketing and Player Development teams.
- Versed in compliance regulations and participated in the enforcement of them. Ability to think on my feet and quickly change direction as needed in a fast moving operation.
Acting Banquet Operations Manager
11.2017 - 04.2018
- Operated all Banquet operations during transition period including client interaction, BEO process, coordination with Beverage and Culinary team regarding set-up with housemen, servers, bartenders
- Interacted with marketing department to create outstanding events for our top players
- Worked with community members to create amazing events including comedy shows, fundraisers, wedding and the like
- Managed all labor and costs involved with the event working closely with the Executive Chef and Beverage Team.
Environmental Services Manager & Employee Dining Room Manager
04.2015 - 11.2016
- Lead member of the opening team setting up all internal standard operating processes and training manuals for employees and Supervisors
- Managed Environmental Services with over 35 employees
- Managed Gift Shop, Valet and Employee Dining Room Staff as part of our scope of operations
- Developed Team Building skills through talking with supervisors and staff to gather ideas and discuss insights that they have
- Developed training manuals through these discussions that were implemented with the team
- Manage day to day operations and labor cost thru scheduling shift assignments for all areas for the first quarter based upon business needs
- Listen to staff discuss what thoughts they have for our EDR - implement ideas that come after research into costs and logistics
Environmental Services Supervisor
Hollywood St Louis Casino-Penn Gaming
08.2013 - 04.2015
- Lead Team Member of transition crew setting up all internal standard operating processes, and training manuals
- Created schedules and special projects as needed
- Supervised day-to-day operations including the implementation of deep carpet and other cleaning projects
- Managed Labor Costs through effective scheduling shifts based upon business needs
- Address all internal and external customer issues internal as they arise
- Conducted pre-shift meetings to prepare the staff for the night ahead; concerts, and special projects
- Supervised Environmental Services and Hotel Housekeeping shifts of 60 team members
- Supervised supply budget and day to day operations including shift assignments for all areas
- Responsible for quality standards, room standards, and facilities excellence on the casino floor and in the hotel
- Participated and gave ideas for the Employee Engagement Action Plans to ensure employee satisfaction
Environmental Services Supervisor
Argosy Casino Hotel and Spa- Penn Gaming
06.2012 - 08.2013
- See Above
Environmental Services Supervisor
Hollywood Kansas Speedway Casino-Penn Gaming
12.2011 - 06.2012
- Team leader of opening crew setting up all internal standard operating processes and training manuals
- Supervising Environmental Services team members - up to 22 employees
- Supervised day to day operations assigning shift assignments for all areas
- Address all customer issues internal and external during the shift I was present for
Environmental Services Supervisor
Argosy Casino Hotel and Spa- Penn Gaming
05.2008 - 12.2011
- See Above
Pub Server/Pub /Bartender/Host/Food Runner/Busser
06.2005 - 05.2008
- Ensure customer satisfaction
- Comply with Health Department and company standards
- Transaction specialist for comps, charges and all point of sales for purchase
Education
Associate - Business Marketing Management
Skills
- Hotschedules
- Microsoft programs including PowerPoint/Word/Publications/Excel
- TouchBistro Point of Sale System
- Stratton Warren Systems (SWS)
- Kronos Payroll System (Payroll)
- MPulse 7 System (Maintenance System)
- Micros Point of Sale System
- HotSOS (Hotel Service Optimization System)
- Lodging Management System (Hotel Room System)
- Iplan (Building/Designing of a Room Plan)
Personal Information
Title: Casino & Restaurant Hospitality Food & Beverage Professional
Timeline
Restaurant Kitchen Manager
Red Lobster
01.2024 - Current
General Manager
The Shire Bar and Grill
09.2021 - 12.2023
Food and Beverage Manager
Seven Clans Casino Hotel and Waterpark
03.2021 - 10.2021
Assistant Store Leadership
Kroger Grocery Store
11.2020 - 02.2021
Training Supervisor
Target Distribution Warehouse
10.2020 - 11.2020
Food & Beverage Multi Outlet Manager
Hollywood Casino Columbus- Penn Gaming
07.2018 - 09.2020
Acting Banquet Operations Manager
11.2017 - 04.2018
Assistant Food & Beverage Operations Manager
Plainridge Park Casino- Penn Gaming
04.2015 - 07.2018
Environmental Services Manager & Employee Dining Room Manager
04.2015 - 11.2016
Environmental Services Supervisor
Hollywood St Louis Casino-Penn Gaming
08.2013 - 04.2015
Environmental Services Supervisor
Argosy Casino Hotel and Spa- Penn Gaming
06.2012 - 08.2013
Environmental Services Supervisor
Hollywood Kansas Speedway Casino-Penn Gaming
12.2011 - 06.2012
Environmental Services Supervisor
Argosy Casino Hotel and Spa- Penn Gaming
05.2008 - 12.2011
Pub Server/Pub /Bartender/Host/Food Runner/Busser
06.2005 - 05.2008