Nathan Noojin
Stanley Steamer
Lowell,IN
2
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Carpet Cleaning Technician
2 Years 1 Month- Mixed water and chemicals in containers to prepare cleaning solutions.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to Number pounds to prepare homes for cleaning.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Identified appropriate spotting agents to use on persistent stains.
- Inspected cleaning sites to provide cost estimates to customers.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Upsold upholstery cleaning and Product or Service to customers to boost revenue.
Service Advisor
5 Months- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Education
Diploma
Skills
Safe Chemical Handling
OSHA Standards
Handling Procedures
Complex Problem-Solving
Tile Cleaning
Chemical Cleaners
Upholstery Cleaning
Customer Needs Assessments
Critical Thinking
Safety Practices
Timeline
Service Advisor
Nissan
03.2022 - 08.2022Read More
Carpet Cleaning Technician
Stanley Steamer
05.2021 - 06.2023Read More
Lowell High School
Diploma
Read More