Jennifer Nyman Smith
Dallas,TX
Summary
Experienced retail and hospitality leader seeking a First-Line Supervisor of Retail Sales Workers role, bringing a proven ability to lead teams, manage operations, ensure compliance, and deliver exceptional customer service while driving performance and employee development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Manager
Razzoo’s Cajun Café
10.2023 - 12.2025
- Manage front-of-house operations in a fast-paced restaurant environment, overseeing staff scheduling, hiring, training, and compliance with corporate standards. Ensure consistent service quality, operational efficiency, and adherence to company policies while supporting team performance and guest satisfaction.
- Schedule and manage hourly staff, ensuring appropriate coverage and labor efficiency.
- Coordinate interviewing, hiring, onboarding, and new-hire training in accordance with corporate mandates.
- Process invoices and manage ordering to support daily operations.
- Ensure all employees meet uniform and appearance standards.
- Complete hourly and operational checklists to maintain quality control and compliance.
Front of House Manager / Service Bar Manager
Applebee’s Grill + Bar
08.2018 - 09.2023
- Oversaw front-of-house and service bar operations, with responsibility for alcohol inventory, compliance, and staff leadership. Played a key role in maintaining corporate standards, training employees, and resolving guest concerns to ensure a positive dining experience.
- Managed ordering, invoicing, and inventory control for beer, wine, and alcohol while staying within budget.
- Maintained compliance with corporate systems, ensuring employee documentation and records were accurate and current.
- Interviewed, hired, trained, and coached new employees, ensuring successful onboarding and performance readiness.
- Served as the first point of contact for guest concerns, complaints, and service recovery.
- Mentored employees to support personal, professional, and financial growth.
Assistant to Sales Manager
First Texas Homes
03.2015 - 08.2018
- Supported multiple Sales Managers across several locations by managing administrative operations, customer communications, and sales coordination for new home builds. Acted as a liaison between clients, vendors, and internal teams to ensure smooth project progression.
- Assisted Sales Managers with daily administrative tasks, including email correspondence, documentation, and filing.
- Communicated with homebuyers regarding contract status, build progress, loan approvals, selections, and upgrades.
- Coordinated pricing requests, lot fits, and inventory home planning.
- Worked directly with clients to guide selections for new-build homes.
- Managed vendor relationships and coordinated product placement.
- Ordered office supplies and maintained organized records and neighborhood boards.
Sales Associate / Assistant Manager
Sprint By United Cellular
02.2015 - 03.2016
- Provided sales and operational support in a wireless retail environment, assisting customers with product selection, account management, and service solutions while supporting store leadership.
- Sold mobile devices, accessories, and service plans while assisting customers with account changes and issues.
- Tracked contracts and supported store reporting for management.
- Assisted with scheduling, inventory management, and visual merchandising.
- Supported team members in achieving individual and store sales goals.
- Maintained store cleanliness and operational standards.
Assistant Manager
Mattress Depot
01.2011 - 03.2015
- Managed daily retail operations with a focus on inventory control, scheduling, customer service, and administrative oversight. Served as the primary operational contact in the absence of ownership.
- Opened and closed the store and managed daily sales operations.
- Maintained inventory levels and ordered merchandise as needed.
- Scheduled deliveries and coordinated furniture setups for efficiency.
- Tracked employee and contractor hours and prepared payroll.
- Processed invoices, managed vendor relationships, and ordered office supplies.
- Assisted customers with warranty issues and delivery coordination.
- Maintained detailed records for store leadership and ownership.
Education
Paralegal Assistant Certificate - Certificate of Completion
Mott Community College
Flint, MIHigh School Diploma - undefined
Carmen Ainsworth-Bendle High School
Flint, MISkills
Retail & Hospitality Management
Team Leadership & Training
Scheduling & Workforce Planning
Inventory & Ordering
Customer Service & Conflict Resolution
Compliance & Policy Adherence
Budgeting & Invoicing
Vendor & Stakeholder Relations
Health and safety regulations
Food safety compliance
Complaint handling
Restaurant operations
Certification
- TABC Certification, TABC on the Fly — September 2024
- ServSafe Certification — June 2022
- CPR / First Aid Certification — Heart to Heart CPR Services — March 2012
- CPR / First Aid Certification — Heart to Heart CPR Services — March 2010
Timeline
Front of House Manager
Razzoo’s Cajun Café
10.2023 - 12.2025
Front of House Manager / Service Bar Manager
Applebee’s Grill + Bar
08.2018 - 09.2023
Assistant to Sales Manager
First Texas Homes
03.2015 - 08.2018
Sales Associate / Assistant Manager
Sprint By United Cellular
02.2015 - 03.2016
Assistant Manager
Mattress Depot
01.2011 - 03.2015
High School Diploma - undefined
Carmen Ainsworth-Bendle High School
Paralegal Assistant Certificate - Certificate of Completion
Mott Community College