Jennifer Oberlin
Thompsonville,MI
Summary
Sales clerk with strong expertise in customer engagement, upselling, and issue resolution. Proven track record in service and sales, prioritizing customer satisfaction and team success. Skilled in problem-solving, communication, and multitasking, with a solid background in clerical tasks and housekeeping. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, consistently delivering positive customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Delamar
Traverse City, Michigan
10.2025 - 03.2026
- Maintained cleanliness and organization in guest rooms and common areas.
- Managed laundry services, ensuring timely and efficient processing of linens.
- Reported maintenance issues promptly to ensure a safe environment for guests.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Customer Service Clerk
SpartanNash
Benzonia, USA
05.2023 - 07.2025
- Trained new team members about the company policies, procedures, and best practices for delivering excellent customer service
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Helped Management with managing the front end of the store.
Crew Member
Wendy's Meritage
Manistee, USA
02.2020 - 11.2020
- Handled customer care
- Greeted customers
- Operated the cash register
- Prepared food and drinks
- Restocked merchandise
- Made sure the area was clean
- Provided friendly service
Housekeeper
Inn at the alpine
Bear Lake, USA
06.2018 - 08.2018
- Clean rooms make beds vacuum dust
- Cleaned and organized restrooms and bedrooms
- Disinfected rooms
- Prepared linens
- Kept rooms stocked
- Removed waste daily
- Cleaned windows
Cashier
Blarney Castle EZ Mart
Kaleva, USA
09.2016 - 11.2017
- Opened and closed store
- Greeted every customers
- Assisted customers as needed
- Operated cash register
- Counted out cash drawers
- Stocked merchandise
- Resolved customer complaints
Education
High School Or Equivalent - GED
Westshore Community College
Manistee, MISkills
- Customer Service
- Cleaning
- Caregiving
- Time Management
- Festival security
- Housekeeping
- Cash Register
- Excel
- Retail sales
- Word
- Communications
- Room sanitation
- Customer loyalty
- Attention to detail
- Adaptability in tasks
- Problem solving
- Effective communication
- Friendly demeanor
- Bed making proficiency
- Surface disinfection
- Vacuuming
- Customer service-focused
- Cleaning techniques
- Cleaning and organizing
- Hardworking
- Multitasking and organization
- Time management
- Customer service
- Cash handling
- Cash register operation
- Customer relationship management
- Complaint resolution
- Cross-trainable
Certification
- Driver's License
- CPR/AED/First Aid certified
Willing To Relocate
- Traverse City, MI
- Cadillac, MI
- Manistee, MI
Personal Information
Authorized To Work: US for any employer
Timeline
Housekeeper
Delamar
10.2025 - 03.2026
Customer Service Clerk
SpartanNash
05.2023 - 07.2025
Crew Member
Wendy's Meritage
02.2020 - 11.2020
Housekeeper
Inn at the alpine
06.2018 - 08.2018
Cashier
Blarney Castle EZ Mart
09.2016 - 11.2017
High School Or Equivalent - GED
Westshore Community College