Jennifer Obregon
Phoenix,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Kabuki Japanese Cuisine
Glendale, AZ
01.2024 - 05.2026
- Provided outstanding customer service while delivering extensive knowledge on the menu
- Crafted beverages and maintaining a clean, well-stocked, and legally compliant bar environment.
Collection Specialist
iOOR (collections) WFH
05.2023 - 03.2025
- Managed payment plans for consumers, made sure everything stayed par.
- Exceeded monthly goals
- Negotiated with debt settlement companies
Patient Transporter
Banner Estrella Medical Center
Phoenix, AZ
05.2023 - 07.2024
- Assisted patients by transporting them in beds, wheelchairs, or stretchers from room to room, floor to floor
- Transported supplies, laboratory specimens, and equipment to designated areas of the medical facility.
Server/Bartender
Novecento Argentine Cuisine
Miami, FL
06.2021 - 04.2023
- Trained new servers on restaurant protocols and menu details to enhance service quality.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Cultivated warm relationships with regular customers.
- Crafted innovative cocktails and beverages to enhance customer satisfaction and experience.
Front Desk/Customer Service Representative
Holiday Inn Express
Phoenix, AZ
02.2019 - 03.2020
- Managed guest check-in and check-out processes to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Resolved guest inquiries and complaints, ensuring prompt and effective service delivery.
Representative
Hire Dynamics (Financial Aid)
Phoenix, AZ
01.2018 - 02.2019
- Helping students and parents fill out applications for FAFSA
- Facilitated communication between students and financial aid offices to ensure accurate information dissemination.
- Assisted in processing financial aid applications, enhancing workflow efficiency and applicant satisfaction.
Education
Healthcare Compliance and Regulations
Arizona State University
Tempe, AZ01-2020
High School - undefined
St. Mary’s Catholic High School
Phoenix, AZ05-2018
Skills
- Fluent in English and Spanish (Reading, writing and verbal)
- Proficient in Microsoft Word, Excel, Powerpoint and Email
- Time-management
- Multitasking
- Hospitality
- Mixology
- Attention to detail
- Strong sense of urgency
LEADERSHIP & VOLUNTEER EXPERIENCE
- Boys Hope Girls Hope of Arizona, Scholar, 2016-07, Present, Competitive scholarship program, Participate in college preparation activities while also focusing on academic and personal growth
- Americorp: College Success Advisor, Stationed at a highschool and help students fill out their FAFSA, College applications and work side by side with a student to make sure they are on the right path to further their education at a University or Community College.
Timeline
Server/Bartender
Kabuki Japanese Cuisine
01.2024 - 05.2026
Collection Specialist
iOOR (collections) WFH
05.2023 - 03.2025
Patient Transporter
Banner Estrella Medical Center
05.2023 - 07.2024
Server/Bartender
Novecento Argentine Cuisine
06.2021 - 04.2023
Front Desk/Customer Service Representative
Holiday Inn Express
02.2019 - 03.2020
Representative
Hire Dynamics (Financial Aid)
01.2018 - 02.2019
High School - undefined
St. Mary’s Catholic High School
Healthcare Compliance and Regulations
Arizona State University