Jennifer O'Driscoll
Denver,NC
Summary
Results-oriented Sr. Retail Performance Manager with expertise in vendor management, data analysis, and inventory optimization. Proven track record in enhancing process efficiency and improving service delivery.
Overview
10
10
years of professional experience
Work History
Sr. Retail Performance Manager
Burn Boot Camp
Cornelius, North Carolina
01.2025 - Current
- Managed vendor relationships, ensuring compliance with company standards and fostering collaboration.
- Analyzed vendor performance data to identify areas for improvement.
- Coordinated with suppliers to maintain timely delivery of inventory items.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated product launches and promotional campaigns with marketing teams, driving brand visibility and customer engagement.
- Collaborated with logistics teams to streamline order fulfillment processes.
- Proposed innovative ideas and solutions, enhancing team performance and achieving project objectives.
- Analyzed data sets to identify trends and patterns for business insights.
Fulfillment Manager
Burn Boot Camp
Cornelius, NC
01.2023 - 01.2025
- Managed inventory levels to ensure on-time product availability for clients, enhancing satisfaction.
- Oversaw daily fulfillment operations to streamline workflow processes and reduce delays.
- Coordinated shipping schedules to meet customer delivery expectations, improving service reliability.
- Collaborated with vendors to manage supplies and optimize logistics performance.
- Resolved any customer service issues related to order fulfillment in a timely manner.
- Analyzed vendor performance data to identify areas for improvement.
Customer Care Manager
Burn Boot Camp
Cornelius, NC
01.2022 - 01.2023
- Led customer service team to deliver high-quality support.
- Facilitated cross-departmental communication to resolve customer issues effectively.
- Analyzed service metrics to identify areas for operational improvement.
- Assisted in creating and updating customer care policies and procedures.
- Provided training to new customer care staff members.
- Streamlined customer service processes to reduce wait times.
Customer Care Specialist
Burn Boot Camp
CORNELIUS, North Carolina
12.2021 - 01.2022
- Assisted customers with inquiries and delivered accurate product information to resolve issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to streamline customer service processes, improving response times.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Interacted with customers to address inquiries, concerns, and requests regarding services and products.
Customer Lead Resolution Specialist
Compass Group USA
Charlotte, North Carolina
06.2016 - 12.2021
- Developed training materials for new staff on resolution best practices and procedures.
- Coordinated with vendors on returns and replacements to enhance customer satisfaction.
- Analyzed customer feedback to pinpoint specific service improvement opportunities.
- Tracked orders and shipments using warehouse management systems to ensure accurate delivery.
- Analyzed shipping schedules to improve delivery timelines and processes.
Skills
- Inventory management
- Vendor management
- Purchase Order Management
- Order fulfillment
- Process optimization
- Data analysis
- Data interpretation
- Departmental collaboration
- Attention to detail
Timeline
Sr. Retail Performance Manager
Burn Boot Camp
01.2025 - Current
Fulfillment Manager
Burn Boot Camp
01.2023 - 01.2025
Customer Care Manager
Burn Boot Camp
01.2022 - 01.2023
Customer Care Specialist
Burn Boot Camp
12.2021 - 01.2022
Customer Lead Resolution Specialist
Compass Group USA
06.2016 - 12.2021