Jennifer Olivas
Coachella,CA
Summary
Dependable and dedicated employee looking for an opportunity to contribute my knowledge and
experience to the community.
Overview
6
6
years of professional experience
1
1
Language
5
5
years of post-secondary education
Work History
Front Desk Medical Receptionist
VV Desert Medical Transport
01.2023 - 01.2023
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Customer Service Representative
Fantasy Springs Resort Casino
01.2020 - 01.2022
- Responded proactively and positively to rapid change.
- Served beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Food Runner
AppleBees
01.2019 - 01.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Customer Service Representative
Jack in the Box
01.2017 - 01.2018
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hemet High School
Hemet, CA 08.2013 - 07.2017
College of The Desert
Indio, CA2020
Mayfield College
Palm Springs, CA2022
Advanced Skin Care Techniques Program -
International School of Beauty
Palm Desert, CA 11.2023 - 07.2024
Skills
Patient scheduling
Appointment management
Insurance verification
Customer service
Data entry
Microsoft outlook
Paperwork processing
Microsoft PowerPoint
Data collection
Microsoft Excel
Active listening
Critical thinking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Advanced Skin Care Techniques Program -
International School of Beauty
11.2023 - 07.2024
Front Desk Medical Receptionist
VV Desert Medical Transport
01.2023 - 01.2023
Customer Service Representative
Fantasy Springs Resort Casino
01.2020 - 01.2022
Food Runner
AppleBees
01.2019 - 01.2019
Customer Service Representative
Jack in the Box
01.2017 - 01.2018
High School Diploma -
Hemet High School
08.2013 - 07.2017
College of The Desert
Mayfield College