Jennifer Olsen
Houston,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Topgolf. Proven ability to enhance guest experiences through personalized service and effective upselling techniques. Adept at cash handling and maintaining compliance with health protocols, ensuring a safe and enjoyable dining environment. Committed to fostering guest engagement and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Server
Topgolf
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
First Watch
03.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Required
Dayton High School
Dayton, NV06.1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
First Watch
03.2025 - Current
Server
Topgolf
Required
Dayton High School