Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Olvera Villanueva

San Ramon,California

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Walgreens
02.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.
  • Provided customer feedback to management and identified areas of improvement for products and services.

Education

High School Diploma -

California High School
San Ramon, CA
06.2023

Skills

  • Call Transfers
  • Stock Replenishment
  • Understanding Customer Needs
  • Process Transactions
  • Product Knowledge
  • Customer Buying Habits
  • Guest Services
  • Spanish Speaking
  • Customer Service and Assistance
  • Selling Skills
  • Refunds and Exchanges
  • Calm and Professional Under Pressure
  • POS System Operations

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
02.2022 - Current

High School Diploma -

California High School
Jennifer Olvera Villanueva