Jennifer Orozco
Lewisville,TX
Summary
Proven track record in enhancing recruitment processes and client satisfaction at EmployBridge, leveraging expertise in onboarding processes and exceptional customer service. Fluent in English and Spanish, adept at streamlining operations and improving efficiency through data-driven decision-making. Achieved significant improvements in candidate assessment accuracy and reduced time-to-fill positions, demonstrating a strong ability to meet and exceed targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Field Recruiter
EmployBridge
06.2023 - Current
- Created tailored interviewing techniques for specific roles, resulting in more effective assessments of candidates'' skills and capabilities.
- Conducted regular follow-up communication with prospective candidates, keeping them engaged throughout the application process.
- Provided excellent candidate experience throughout the recruitment process, resulting in positive feedback from new hires.
- Continually updated knowledge of recruitment best practices and industry trends, ensuring the company remained competitive in attracting top talent.
- Delivered detailed reports on recruitment metrics to senior management, highlighting areas of improvement and proposing strategic solutions.
- Reduced time-to-fill for open positions by efficiently managing the recruitment process and maintaining strong relationships with client hiring managers.
- Conducted thorough pre-screening interviews to identify potential candidates, reducing time spent on unqualified applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Attorney Assistant
The Law Firm Of Moses Briseno
08.2022 - 04.2023
- Contributed to a positive work environment by providing administrative support.
- Collaborated effectively with opposing counsel to schedule depositions, mediations, and other necessary events throughout litigation processes.
- Developed strong relationships with court personnel to facilitate smoother interactions when coordinating hearings or submitting filings.
- Assisted attorneys in case preparation, conducting thorough research and analysis of relevant laws and regulations.
- Managed billing processes accurately tracking billable hours spent on each case resulting in a more streamlined financial operation.
- Supported attorneys during negotiations resulting in favorable outcomes for clients by providing essential documentation and notes.
- Maintained attorney calendars for efficient time management, coordinating appointments, hearings, depositions, and other critical events.
- Increased client retention through exceptional customer service, establishing rapport with new clients during initial consultations.
- Reduced attorney workload by drafting correspondence, pleadings, motions, briefs, and other essential legal documents under supervision.
- Improved client satisfaction by promptly responding to inquiries and providing accurate information regarding legal matters.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Maintained strict confidentiality of sensitive client information, adhering to professional ethics standards at all times.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Least End Maturity Analyst
Hyundai Capital America
11.2019 - 08.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures.
- Queried databases for information needed for reports.
- Reviewed damage on vehicles and made billing adjustments as needed.
- Reviewed contracts with customers and educated on lease processes.
- Collected balances due on accounts.
- Trained all new hires.
- Posted payments and collections on regular basis.
- Enhanced revenue recovery by implementing effective credit collections strategies.
- Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
- Increased cash flow management efficiency through timely invoicing, collections, and payment processing.
Inside Sales Representative
Ambit Energy
03.2014 - 10.2019
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Developed comprehensive training materials for new hires on products and processes.
- Assisted management in setting realistic yet challenging goals for individual representatives based on historical data.
Collections Representative
CMI Group
06.2013 - 02.2014
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX2013
Skills
- Onboarding Processes
- Client management
- Resume Screening
- Employee Relations
- Social Media Recruiting
- Administrative Skills
- Job Applicant Interviews
- Data-driven decision-making
- Paperwork processing
- Payment Arrangement
- Collections processing
- Account Management
- Debt Negotiation
- Credit adjustments
- Delinquent account management
- Billing Procedures
- Repayment plan structuring
- Financial Reporting
- Relationship Building
- Risk Management
- Exceptional customer service
- Adept multi-tasker
- Superior organizational skills
- Customer Relationship Management
- Data Entry
- CRM proficiency
- Documentation And Reporting
- Cold calling expertise
- Sales expertise
- Fluent in English and Spanish
Timeline
Field Recruiter
EmployBridge
06.2023 - Current
Attorney Assistant
The Law Firm Of Moses Briseno
08.2022 - 04.2023
Least End Maturity Analyst
Hyundai Capital America
11.2019 - 08.2022
Inside Sales Representative
Ambit Energy
03.2014 - 10.2019
Collections Representative
CMI Group
06.2013 - 02.2014
High School Diploma -
Newman Smith High School