Jennifer Ortega
New York
Summary
Highly organized and detail-oriented Administrative Assistant with 9 years of experience supporting executives, managing office operations, and ensuring seamless day-to-day administrative functions. Adept at handling calendars, coordinating meetings and travel, preparing reports, and maintaining accurate records with efficiency and discretion. Skilled in Microsoft Office, Google Workspace, and various scheduling and CRM tools ( AWS, EMR, Capoos etc) Known for excellent communication, multitasking, and problem-solving abilities in fast-paced, deadline-driven environments. Committed to delivering exceptional internal support and outstanding customer service.
Overview
6
6
years of professional experience
Work History
Outbound Customer Service Representative
Capsule Pharmacy
New York
09.2021 - 08.2023
- Made over 50+ outbound calls daily.
- Received inbound calls.
- Answered customer inquiries via phone, chat or email.
- Helped customers understand their medications or any requested billing.
- Verified insurance eligibility.
- Worked with pharmacist technicians to resolve any issues with medications (delays, wrong count, special instructions etc).
- Tracked and managed refill requests or delivery changes.
Receptionist/Paralegal Assistant
Law offices of Glenn Kaplan
New York
02.2019 - 04.2020
- Answered incoming calls and directed to the correct person or take down detailed message.
- Scheduled client in office appointments/consultations, court dates and attorney meetings.
- Ensured the front desk was tidy and fully stocked with office necessities.
- Coordinate calendars for attorneys and legal staff.
- Filed workers compensation/no default paperwork and sent them out.
- Requested medical records.
- Received, sorted and distributed mail and packages.
- Ensured legal documents are logged, scanned and routed properly.
Receptionist
Westside Internal Medicine
New York
09.2017 - 01.2019
- Handled a multi-line phone daily.
- Verified insurance eligibility.
- Updated patient demographics.
- Collected co-payments when applicable.
- Called patients to confirm upcoming scheduled appointments.
- Assisted with any Spanish translation.
- Assisted patients with concerns or questions.
- Sorted and distributed mail.
- Replenished office supplies.
Education
Monroe College
01-2021
Skills
- Professional written and verbal communication
- Critical thinking
- Attention to detail
- Workflow optimization
- Proficient in Microsoft word, PowerPoint and outlook
Languages
- English
- Spanish
Timeline
Outbound Customer Service Representative
Capsule Pharmacy
09.2021 - 08.2023
Receptionist/Paralegal Assistant
Law offices of Glenn Kaplan
02.2019 - 04.2020
Receptionist
Westside Internal Medicine
09.2017 - 01.2019
Monroe College