Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Ortega

New York,NY

Summary

Highly organized and self-motivated Customer Service and Client Operations professional with proven experience supporting clients in remote environments. Skilled in managing high-volume inquiries through phone, email, and chat while maintaining professionalism and efficiency. Recognized for strong communication skills, attention to detail, and the ability to build positive client relationships without in-person interaction. Committed to delivering exceptional service, meeting performance metrics, and contributing to team success in remote settings.

Overview

8
8
years of professional experience

Work History

Outbound Customer Service Representative

Capsule Pharmacy
New York, USA
09.2020 - 08.2023
  • Made over 50+ outbound calls daily.
  • Answered customer inquiries via phone, chat or email.
  • Helped customers understand their medications or any billing.
  • Verified insurance eligibility.
  • Worked with pharmacist technicians to resolve any issues with medications (delays, wrong count, special instructions etc).
  • Tracked and managed refill requests or delivery changes.

Receptionist/Paralegal Assistant

Law offices of Glenn Kaplan
New York, USA
02.2017 - 04.2020
  • Answered incoming calls and directed to the correct person or took down detailed message.
  • Scheduled client in office appointments/consultations, court dates and attorney meetings.
  • Filed workers compensation/no default paperwork and sent them out.
  • Requested medical records.
  • Received, sorted and distributed mail and packages.
  • Ensured legal documents are logged, scanned and routed properly.

Receptionist

Westside Internal Medicine
New York, USA
09.2015 - 01.2017
  • Handled a multi-line phone daily.
  • Verified insurance eligibility.
  • Updated patient demographics.
  • Collected co-payments when applicable.
  • Called patients to confirm upcoming scheduled appointments.
  • Sorted and distributed mail.

Education

Monroe College
New York, NY
2021

Skills

  • Professional written and verbal communication
  • Critical thinking
  • Attention to detail
  • Workflow optimization
  • Proficient in Microsoft word, PowerPoint and outlook ( EMR, AWS, CAPOS)

Timeline

Outbound Customer Service Representative

Capsule Pharmacy
09.2020 - 08.2023

Receptionist/Paralegal Assistant

Law offices of Glenn Kaplan
02.2017 - 04.2020

Receptionist

Westside Internal Medicine
09.2015 - 01.2017

Monroe College
Jennifer Ortega