Jennifer Ortiz
Clarkston
Summary
Detail-oriented front desk receptionist with extensive experience in appointment scheduling and conflict resolution. Committed to providing exceptional customer service and ensuring smooth daily operations to foster positive client experiences.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Front Desk Receptionist
Lucas Hearing
Commerce
04.2023 - Current
- Coordinated visitor check-in and check-out procedures for a smooth front desk experience.
- Handled incoming shipments and maintained inventory of office supplies to support daily operations.
- Assisted in maintaining accurate customer records in database systems for easy access.
- Processed patient forms and documentation, ensuring compliance with privacy regulations.
- Resolved customer inquiries and concerns, fostering positive relationships with clients.
- Scheduled follow-up appointments for clients, ensuring continuity of care.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Identified past due accounts and contacted account holders to arrange payment.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Scheduled and confirmed appointments.
Customer Service Representative
Lowes
Bloomfield
07.2014 - 03.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Balanced the budget, monitored daily cash needs, and informed managers to restock cash when needed.
- Managed online ordering process including order fulfillment, shipping tracking information, returns processing.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Walmart
White Lake
05.2009 - 07.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Pontiac Central
Pontiac, MISkills
- Strong communication skills
- Appointment scheduling
- Telephone Etiquette
- Attention to Detail
- Reliable
- Conflict resolution
- Good Customer Service
- Efficient
- Follow up on customer concerns
Timeline
Front Desk Receptionist
Lucas Hearing
04.2023 - Current
Customer Service Representative
Lowes
07.2014 - 03.2023
Cashier
Walmart
05.2009 - 07.2014
Pontiac Central