Jennifer Padua
Tolleson,AZ
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
28
28
years of professional experience
Work History
Regional Collections Specialist-Clerk
PDS Health
02.2025 - 04.2026
- Managed collections processes to ensure timely payment and reduce outstanding debt.
- Collaborated with Operation Managers to resolve billing discrepancies and enhance patient communication.
- Analyzed account data to identify trends and develop strategies for improving collection rates.
- 1 year 2 months
Regional Collections Specialist-Nevada
Pacific Dental Services-PDS Health
12.2016 - 02.2025
- Achieved timely resolution of open claims through diligent account auditing and effective communication with field personnel. Improved claims billing accuracy by systematically reviewing work queues and gathering essential information weekly. Enhanced operational efficiency by analyzing claims reports and implementing strategic improvements in collaboration with regional analysts and support managers.
- 9 years 2 months
Benefits Coordinator
Henderson Modern Dentistry, MacDonald Ranch Modern Dentistry, Canyon Vista & Norterra
10.2014 - 12.2016
- Achieved seamless treatment planning by collaborating with dental hygienists and specialty doctors in a high-energy setting. Enhanced patient understanding of payment options, resulting in increased financial commitments for treatments. Strengthened partnerships with dental insurance companies to improve operational efficiency. Delivered accurate financial record-keeping and conducted thorough audits of patient accounts. Optimized appointment scheduling to maximize office productivity. Streamlined payment processing and arrangements, effectively managing collections and front office responsibilities.
- 2 years 2 months
Store Manager
CCFI Inc.
01.2014 - 10.2014
- Helped establish weekly/monthly, implement strategies to help meet Store goals and objectives. Recruit and hired Employees, trained 9 Store Employee's in Company's Policy and Procedures. Coached and developed CSR's in accordance to Career Development Plan. Vast knowledge and experience with SARS, CTR'S BSA, AML, Compliance, Wire Transfers (Western Union), Check Cashing, Money Handling, Identifying Fraudulent and Counterfeit Items, Conducting Internal Audits and Collections.
- 10 months
Exhibitor Services Coordinator
CSI etc. Expositions Trade Shows Conferences
08.2011 - 08.2013
- Coordinated the planning and execution of Trade Shows including proposals, contracts, logistics, invoicing, warehouse scheduling, work orders and client relations for shows producing $10k – $1 million. Provided Excellent Customer Service as the point of contact for Exhibitors, Show Management and Account Executives; out of State Travel 35%. Knowledge and experience of BOOMER , Microsoft Word, Excel and QuickBooks.
- 2 years 1 month
Store Manager
PLS Financial Services
11.2009 - 08.2011
- Helped establish weekly/monthly, implement strategies to help meet Store goals and objectives. Recruit and hired Employees, trained 12 Store Employee's in Company's Policy and Procedures. Coached and developed Shift Supervisors/Assistant Managers in accordance to Career Development Plan. Vast knowledge and experience with Check Cashing, Money Handling, SARS, CTR'S BSA, AML, Compliance, Wire Transfers (Western Union), Identifying Fraudulent and Counterfeit Items, Conducting Internal Audits and Collections.
- 1 year 10 months
Front Office Manager
LVP RESORTS
10.2007 - 10.2009
- Worked directly with VIP Clients, Families, Corporate Travelers and Travel Agents with providing great rates and experience at all of our Luxury Vacation Homes.
- 2 years 1 month
Service Clerk
Costco Wholesale Business Delivery
11.2001 - 09.2007
- Responsible for Payroll Planning and Daily Sales Tracking by scheduling and staying under monthly budget. Front-End and Member Service duties such as auditing, inventory, cashiering, marketing, membership returns, new membership sign ups. Employee of the Month 2002 and a vast knowledge with AS400
- 5 years 11 months
Banking Center Manager
Bank One
12.1997 - 11.2001
- Managed Overall Banking Center Operations and Audits. Directed activities to implement institution's policies, procedures and practices concerning granting and extending lines of credit, commercial loans, real estate loans and consumer credit loans. Structured and maintained a positive and fun work place.
- 4 years
Education
High School Diploma -
Henry P. Baldwin
01-1990
Skills
- Epic Systems
- Compliance
- AML
- Relationship building
- Credit and collections
- Teamwork orientation
- Account review-Auditing
Timeline
Regional Collections Specialist-Clerk
PDS Health
02.2025 - 04.2026
Regional Collections Specialist-Nevada
Pacific Dental Services-PDS Health
12.2016 - 02.2025
Benefits Coordinator
Henderson Modern Dentistry, MacDonald Ranch Modern Dentistry, Canyon Vista & Norterra
10.2014 - 12.2016
Store Manager
CCFI Inc.
01.2014 - 10.2014
Exhibitor Services Coordinator
CSI etc. Expositions Trade Shows Conferences
08.2011 - 08.2013
Store Manager
PLS Financial Services
11.2009 - 08.2011
Front Office Manager
LVP RESORTS
10.2007 - 10.2009
Service Clerk
Costco Wholesale Business Delivery
11.2001 - 09.2007
Banking Center Manager
Bank One
12.1997 - 11.2001
High School Diploma -
Henry P. Baldwin