Jennifer Paiz
Sidney
Summary
Dynamic Branch Manager with a proven track record at Equitable Savings & Loan Association, excelling in operations management and customer service. Enhanced customer satisfaction through effective issue resolution and streamlined branch performance, achieving key objectives. Known for excellent time management and a strong work ethic, driving efficiency and compliance in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Branch Manager/Mortgage Lending Specialist
Equitable Savings & Loan Association
07.2017 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Senior Teller/Assistant Branch Manager
Equitable Savings & Loan Association
08.2014 - 07.2017
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
Education
Julesburg High School
Julesburg, COSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Operations management
Timeline
Branch Manager/Mortgage Lending Specialist
Equitable Savings & Loan Association
07.2017 - Current
Senior Teller/Assistant Branch Manager
Equitable Savings & Loan Association
08.2014 - 07.2017
Julesburg High School
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